EMC 2002 Annual Report Download - page 9

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Table of Contents
Information Storage Services Revenue
Revenue from information storage services represented approximately 20%, 14% and 7% of revenues in 2002, 2001 and 2000, respectively.
Other Businesses
Following our acquisition of Data General in 1999, we sold AViiON server products. In 2001, as part of our restructuring program, we stopped selling
such products. However, we continue to support AViiON servers.
Revenue from other businesses represented approximately 2%, 4% and 7% of revenues in 2002, 2001 and 2000, respectively.
Markets and Distribution Channels
Markets
During 2002, we focused primarily on high-end and mid-tier markets. These markets are characterized by their varying requirements for storage-related
features, functions and performance.
Distribution Channels
We market our products through multiple distribution channels. We have a direct sales presence throughout North America, Latin America, Europe, the
Middle East, South Africa and the Asia Pacific region. We also have agreements in place with many distributors, systems integrators, resellers and OEMs in
certain areas of the world. These agreements, subject to certain terms and conditions, enable these companies to market and resell certain of our systems and
software.
Alliances
We have strategic alliances with leading software, networking and services companies. We intend to continue to form additional alliances. Our strategy
is to work closely with these and other companies to provide added value to our customers by integrating our solutions with software and networking
applications that customers rely on to manage their day-to-day business operations.
Manufacturing and Quality
Our information storage systems are assembled and tested primarily at our facilities in the United States and abroad. See "Properties." We work closely
with our suppliers to design, assemble and test product components in accordance with production standards and quality controls established by us. Our
information storage software products are designed, developed and tested primarily at our facilities in the United States and abroad. The products are tested to
meet quality standards established by us.
We employ a company-wide Total Quality Management and Continuous Improvement philosophy and have adopted Six Sigma and other quality
methodologies to ensure that the quality of our designs, manufacturing, test processes and supplier relationships follow the same methodologies. Our
manufacturing and test facilities in Massachusetts, North Carolina and Ireland are ISO 9000 certified. We also hold 12 additional certifications worldwide
covering ISO 9000, ISO 14000 Environmental Management Standard Certification and Support Center Practices (SCP) certification for our software customer
support centers. These internationally recognized endorsements of ongoing quality management represent the highest levels of certifications available.
Raw Materials
We purchase many sophisticated components and products from one or a limited number of qualified suppliers, including some of our competitors. Our
products utilize industry standard and semi-custom
6