E-Z-GO 2003 Annual Report Download - page 10

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Below: Awarded
Purchasing Magazine’s
Medal of Professional
Excellence, Cessna
was recognized for
strategically integrating
supply chain processes
into its overall business
plan.
8
Just two years into the implementation of Textron Six Sigma, we have:
Trained 500 Black Belts and more than 1,300 Green Belts
Implemented Design for Six Sigma and New Product & Service Introduction standards under
which new products and services are being brought to market
Generated significant returns on our initial investment
The benefits of Textron Six Sigma are being realized in many ways. Case in point: Bell Helicopter
is using a new online system to recoup $1.5 million annually in previously unclaimed warranty
costs from suppliers. And, Jacobsen and Textron Financial created an integrated, automated
shipping approval process for Jacobsen products, expediting shipping, financing and collec-
tions and saving more than $2 million in the first year.
Supply Chain Management
We have also undertaken a comprehensive Integrated Supply Chain initiative to gain competitive
advantage, beginning with areas such as strategic sourcing. We continue to gain momentum
and build capability supporting this critical long-term initiative. In 2003, we expanded our global
sourcing offices in Poland and China, and are planning to open an office in Mexico this year.
Strategic sourcing not only drives savings, but also provides opportunities for future growth.
Once dependent on competitors for global windshield washer pump motors, Kautex identified
high-quality Chinese suppliers that are now building its proprietary motor design. The move,
which enabled Kautex to further expand its product portfolio, is expected to drive additional rev-
enue growth in the coming years.
Shared Services
We are creating internal shared service organizations to address business needs for a fraction of
the cost and with greater speed and efficiency than a traditional decentralized model. In 2003,
we continued to build our IT shared service organization and introduced similar models in