E-Z-GO 2002 Annual Report Download - page 8

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6
This is just the beginning. We expect to have trained nearly 500 Black Belts by the end
of 2003. And hundreds more of our people – including me – will acquire the skills of
Textron Six Sigma through Green Belt training. This growing force of Green Belts sup-
ports our Black Belt projects and brings the results-driven mindset of Textron Six Sigma
to thousands of additional projects across the enterprise.
Having focused most of our projects on eliminating waste and reducing variability, we
are now implementing the third element of Textron Six Sigma, called Design for Six
Sigma. This will help us drive innovation and growth by dramatically improving the way
we design products, services and processes. We know that our success begins and
ends with customers. This discipline provides a better way to pinpoint true customer
requirements and deliver solutions that will win in the marketplace.
Likewise, our Supply Chain Management Initiative is establishing common processes
that help us deliver products more quickly and cost-effectively. We are honing our com-
petitive edge by leveraging our purchasing power, engaging in global sourcing and
other best practices. In 2003 we will intensify our supply chain efforts in two main
areas: strategic sourcing and manufacturing productivity.
We also established Textron Information Services as our first enterprise shared
services organization. This enables major reduction in our overall IT costs, while
providing a solid platform for developing common enterprise systems.
Delivering on our commitments
In 2002 we made meaningful progress in strengthening our businesses and intensify-
ing our customer focus. The Transformation Leadership Team, together with our many
Councils and Initiative Teams, are all champions of change. They continually stretch to
achieve ambitious goals, and their focus has allowed Textron to make meaningful
progress in a relatively short time. Their positive energy and excitement are conta-
gious, and are helping us attract professionals who are passionate about driving share-
holder value. Case in point: Steve Loranger joined our senior management team as
Chief Operating Officer in 2002. A 21-year veteran of Honeywell, Steve brings strong
leadership skills and a wealth of valuable Six Sigma and supply chain management
experience.
Though market conditions will continue to be challenging in 2003, we are committed to
delivering improved operating results while continuing to build a solid foundation for
sustainable long-term growth and profitability. I am confident we have the right strategy
and leadership team to realize our objectives. Every decision we make is predicated
on providing excellent long-term value for our shareowners, employees and cus-
tomers. And as always, we deeply appreciate your continued support and confidence.
Sincerely,
Lewis B. Campbell
Chairman, President & CEO