E-Z-GO 2001 Annual Report Download - page 16

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14 Textron Annual Report
Shared Services
Unleashing the power of the enterprise dem ands that w e consolidate our resources to
becom e more operationally and financially efficient. Case in point: Textron Information
Services (TIS), an internal shared service organization responsible for providing inform ation
technology resources to all our businesses. This shared service takes away the distraction
involved in specifying, implementing and servicing information technology (IT) hardw are
and software, giving our businesses greater freedom to focus on w hat they do best – tending
to customer relationships. TIS is charged w ith creating a more robust technical infrastruc-
ture, enabling faster, more efficient communications across our enterprise. Through this
shared service, we expect annual savings of 10 to 15 percent betw een now and 2004
through com puter standardization, consolidation of everything from data centers to IT help
desks, and reduction in the number of hardware, softw are and service contracts w e have w ith
external partners.
TIS joins other Textron shared services such as Textron Global Services (TGS), a group
of international Hum an Resource experts focused on helping Textron businesses plan
and implement global assignm ents to further develop our people. TGS uses its combined
experience of over 50 years in foreign tax planning, relocation m anagement, international
hum an resource policy, and vendor management to provide cost and risk avoidance
solutions to the entire global Textron organization. From the start, our carefully planned
com bination of organizing and enhancing key strategic capabilities, w hile consolidating and
outsourcing services to carefully selected vendors, resulted in significant cost savings and
operational improvem ent. In 2001, TGS supported operations in 33 different countries.
Unleashing the power
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