DELPHI 2015 Annual Report Download - page 18

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18
Managing
Stakeholders’
Requirements
Developing
Strategies and
Capabilities
Pursuing
Business
Developing
Products and
Process
Providing
Goods and
Services
Monitoring and Continually Improving
Flow 1 Flow 2 Flow 3 Flow 4 Flow 5
Our Enterprise Operating System (EOS) aligns
processes and procedures through workflows that
manage complexity, drive performance and deliver
excellence every time.
Our customers demand precision, and our production
capacity is vast and fully engaged. For example, our
fuel injector manufacturing equipment in Romania,
Mexico and China never stops, running 24 hours a
day, 7 days a week. And the margins for error are
submicroscopic. Our tolerance levels are run at less
than one micron—smaller than 1/70th of the width of
a human hair.
At the heart of this system are the people of Delphi
and their passion for excellence. We are undaunted
by the complexities of geography, time, physics or
convention—always finding a way, always looking to
improve, always working as a team to deliver at the
highest standards.
EOS deployment across our global enterprise
We ship 60 million parts daily and are proud to say
that 99.5 percent are delivered on time, at a 99.998
percent quality level. This dedication to excellence
permeates all the processes we use to manage our
entire enterprise.
A culture of flawless execution
We have earned a
reputation for flawless
execution in the products
we make and launch.
Optimizing performance.
Excellence