CenturyLink 2005 Annual Report Download - page 13

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Dennis Derousseau, CenturyTel Business Systems Technician, works hard to ensure
that Jeff Holthaus and other residential customers have the bandwidth they need to
communicate however they choose. We have aggressively deployed broadband
services over the past several years so that approximately 75 percent of our customers
now have access to high-speed Internet as well as a broad range of other services.
CENTURYTEL 2005 ANNUAL REPORT
Service That Fits Your Lifestyle
SECURING YOUR LIFESTYLE
Our home security service enables
customers to protect their most
important treasures. Our state-of-
the-art monitoring facility is an
Underwriters Laboratories-
approved Central Monitoring
Station that meets rigorous
national standards. In 2005,
CenturyTel earned the Central
Station Alarm Association’s
“Five Diamond Certification,”
held by fewer than five percent of
central station operators.
any customers first experience CenturyTel in their home. We provide the
advanced communications that enable people to live and work where and
how they choose. Since communications services must be tailored to fit
individual lifestyles, we strive to be helpful, accessible and accommodating.
Bundles That Fit
We offer communications services – such as reliable local service and calling features,
long distance, high-speed Internet access, digital television, home security and, in the
future, wireless – in our Simple Choice™ bundles. Our customers recognize the value
in selecting a combination of services and enhanced calling features they want and the
convenience of receiving just one bill. In 2005, our high-speed Internet connections
increased 74 percent, and the number of customers using Simple Choice™ bundles
increased 22 percent over 2004.
Technologies That Fit
Using strategic partnerships, we continue to expand our communications capabilities
with satellite television and wireless service offerings. We also continue to evaluate new
technologies – such as our recently launched switched digital television service –
to ensure our services enable our customers to live the lifestyles they choose.
ENTERTAINING CHOICES
In 2005, we expanded our
CenturyTel|DISH satellite television
service to substantially all our
markets. Now more customers have
access to entertainment choices.
Dennis realizes…
M
that his customer is looking for a service provider who offers
the right set of solutions – like fast and easy access to e-mail
and the Internet – at the right value.
DENNIS DEROUSSEAU, BUSINESS SYSTEMS TECHNICIAN