Caterpillar 2010 Annual Report Download - page 7

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7
The closer you get to the North Pole, the shorter the window of time.
Kiewit Corporation, one of the world’s largest contractors, realized this fact quickly when a new client tasked them with
building a nickel mine in northern Quebec. No roads lead to this remote location, which is closer to the North Pole than to
the U.S. border. Consequently, Kiewit’s initial challenge was to get 18 pieces of needed equipment to the site during the few
summer weeks when water access is available. They learned on June 14, 2010, that the
ship would sail in two weeks.
Kiewit, whose fleet includes more than 1,500 Cat® machines, immediately called Cat®
dealer Hewitt Equipment in Quebec and Western Labrador. Hewitt had many of the
needed machines, but not all. Swift collaboration among six other Cat dealers and from
a product distribution center in Decatur, Ill., shipped the remaining machines. Meanwhile,
Hewitt’s team worked overtime to prepare all of the equipment for the job. The result: the
ship sailed on time with all 18 machines ready to hit the job.
“The Hewitt team pulled off what even
some of our people thought impossible,”
explains Neal Winberg, Director of
Equipment Purchasing and Sales
for Kiewit. “Their execution and
performance under pressure clearly
demonstrate why our company
continues to purchase Cat products
through your dealers.”
THINK LIKE YOUR CUSTOMER
Strategic Thinking
When we put our Customer-
Focused operating principle
in action, it often means
the difference between a
customer purchasing Cat
equipment or purchasing a
competitor’s equipment.
Think Fast
Our management team received
direction to start mobilization for
millions of dollars worth of equipment
to be loaded on a ship in two weeks.”
Neal R. Winberg, Director Equipment Purchasing and Sales
Kiewit Corporation
“
The Kiewit job site is on the
northern tip of Quebec near
Deception Bay.
A narrow window of warm weather during
the summer enabled machinery to reach
the project site.
2010 YEAR IN REVIEW