Cash America 1999 Annual Report Download - page 15

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Please find page 15 of the 1999 Cash America annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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Check Cashing System
ATM System
Money Order System
(coming soon)
Risk Management Engine
Customer
Information
Customer
Service
Routing
Machine
Monitoring
Reporting
Extranet
Financial
Transaction
Processing
ATM & Credit
Card Networks
Customer Service Centers
Service representatives are
available around the clock
RPM Cash
Management
Machine
Biometric camera scans
user’s face to authenticate
identity and create a digital
signature
Advanced risk management
engine evaluates transactions
to minimize risk
A reliable, secure system –
a fast, simple solution
•More than 1 million checks
cashed
•Serves 350,000 enrolled
customers
•Loss rate of only 0.20%
•80% of all check cashing
transactions approved –
50% instantly
•Average new customer spends
5 minutes per transaction
•Average repeat customer spends
just 2 minutes per transaction
13
The RPM features two screens; customers use the
lower touch screen to conduct transactions while
the upper screen provides site-specific media for
advertising and promotions.
During 1999, innoVentry completed a
total renovation of the hardware and software
platforms to deliver the service. In addition
to the development of the RPM brand for
retail channel partners, the company offers a
similar machine for the gaming and
amusement market known as the AtrevaTM.
A second customer service call center was
opened in May of 1999 in Sacramento,
California, to support the 24-hours-per-day,
seven-days-a-week services of the machine
network.
Headquartered in San Francisco,
innoVentry now has offices in Las Vegas,
Sacramento, Fort Worth and Reno to serve
clients nationwide. Cash America and Wells
Fargo Bank are the two primary shareholders
of innoVentry.