Carphone Warehouse 2013 Annual Report Download - page 17

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KPIs
GROWTH IN TABLET VOLUMES (%)





NET PROMOTER SCORE (“NPS”)



– –
1
0
2
3
4
5
6
7
8
NPS IMPROVEMENT
AGAINST Q1 201112
Q Q Q Q Q Q Q Q
9
GOING FORWARD








—

—










—



—












—

—









—

—










—








—


KPIs
CONNECTIONS (MILLIONS)




LIKEFORLIKE REVENUE GROWTH (%)



Q Q Q Q
5.0
7.8
-2.0
6.5
10
POSTPAY MIX (%)
INCLUDES FRANCHISE STORES
Q Q Q Q
187
54
193
26
– – –
11.8m 10.4m 10.2m
ANNUAL REPORT 2013 CARPHONE WAREHOUSE GROUP PLC 
BUSINESS REVIEW GOVERNANCE FINANCIAL STATEMENTS