Carphone Warehouse 2001 Annual Report Download - page 8

Download and view the complete annual report

Please find page 8 of the 2001 Carphone Warehouse annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 56

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56

Our Telecoms Services division progressed significantly in the
period with an increase in revenue of 192% from £10.5m to
£30.5m and contribution of 86% from £9.7mto £18.1m. These
results clearly demonstrate our success in generating telecoms
revenue beyond the point of sale. It is also reflective of our ability
to develop the facilities management business that we acquired
during the period. In the future we will look to expand this
business model across Europe.
The revenue streams for Telecoms Services are divided
into both airtime revenue and facilities management services
for network operators and our own virtual network.
The Group generates a share of airtime revenue from subscribers
introduced through our distribution network to a wide range of
European mobile network operators. This income is generated as
a result of our alignment with the networks in wanting to attract
and retain high spending customers.
Our facilities management business is responsible for the
after-sales care of over 214,000 customers. The division provides
a range of services from billing, revenue management and credit
control, through to customer call and messaging services. Increased
ARPU (average revenue per user) levels indicate that the facilities
management business has the potential for significant growth, and
relationships with additional European networks are being
developed.
The facilities management business is also responsible for the
after-sales care and management of customers generated through
content-rich partnerships and alliances such as FT Mobile.
Our MVNO business, Value Telecom, has an increasing
customer base. Launched in December 1999 through an airtime
agreement with One2One, Value Telecom was one of the first
MVNOs operating in Europe. The packages offered are designed
to recognise the gap between traditional subscription and pre-pay
services and offer low monthly rental and monthly billing and
airtime top-up notification by SMS.
Responding
to the call for service
Telecoms Services
6The Carphone Warehouse Group PLC Annual Report 2001
Review of operations continued
Our success is based on generating
additional revenue streams beyond the
point of sale. This has been achieved
through building our ongoing airtime
revenue and facilities management services.
Telecoms Services
Mar
00
Mar
01
June
00
Dec
00
8,550
56,587
Sep
00
78,477
158,656
214,167
customer base