Carphone Warehouse 2001 Annual Report Download - page 5

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The first partnership of its kind in the UK, FT Mobile provides
breaking news and tailored information from FT.com and access
to real time financial information. The Carphone Warehouse in
turn provides all distribution, after-sales care, billing, portal
technology and marketing support. Customer interest to date has
been extensive and we believe the service will be a great success.
Our continued achievement this year is thanks to the
commitment and expertise of all our 5,500 employees; 23% of
those eligible signed up to the SAYE programme launched in April
2001. Our success is also thanks to the strength of the
management team, and the support of our investors, business
partners and suppliers. It is also recognised by both the telecoms
and retail industries. The Group was recently awarded Retail
The Carphone Warehouse Group PLC Annual Report 2001 3
The Carphone Warehouse’s is uniquely
able to offer customers the complete
spectrum of mobile communications, from
point of sale, after-sales support and
billing processes to providing tailored
content, new technologies and additional
innovative services.
Employer of the Year 2001 and Customer Service Initiative of the
Year 2001 in the prestigious Retail Week awards. In addition we
were recognised as Large Retailer of the Year and voted leader in
Customer Service at the 2001 UK Mobile News awards. A further
demonstration of our confidence in the future is that we are
planning to employ an additional 1,500 employees across the
Group in the next 12 months.
As these results clearly demonstrate we have continued to
maximise the opportunities and potential within the environment
in which we operate. Looking ahead, I believe we are perfectly
positioned to continue to succeed in this ever-changing market
and will retain and build our position as Europe’s leading
distributor of mobile communications products and services.
Charles Dunstone
Chairman and Chief Executive Officer
Our success this year is thanks to the
commitment and expertise of all our
5,500 employees
In the pink
by attracting higher value
customers
The Carphone Warehouse is uniquely able
to offer customers the complete spectrum
of mobile communications, from point of sale,
after-sales support and billing processes to
providing tailored content, new technologies
and additional innovative services.