Bank of Montreal 2010 Annual Report Download - page 4

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2 BMO Financial Group 193rd Annual Report 2010
A summary of our enterprise-wide strategy in context
and our progress in 2010 appears in our Management’s
Discussion and Analysis.
Established in 1817 and based in Canada, BMO Financial Group
serves 11 million personal, commercial, corporate and institutional
customers in North
America and internationally. Our operating
groups – Personal and Commercial
Banking, BMO Bank of Montreal
in Canada and Harris in the United States;
Private Client Group,
our wealth management business; and BMO Capital Markets – share
one vision: to be the bank that defines great customer experience.
“ The progress we’ve made with
our customers makes us proud –
and it’s reflected in our results.”
Our Strategic Agenda
Our Vision
To be the bank
that
defines
great
customer
experience.
Our Guiding Principle
We aim to maximize total shareholder
return and balance
our commitments
to
financial performance, our
customers, our employees, the
environment and the communities
where we live and work.
P 28
Nancy Cyr
Personal Banking Area Manager
Montreal, Quebec