Aetna 2009 Annual Report Download - page 97

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Please find page 97 of the 2009 Aetna annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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Anyone seeking to make their concerns known to Aetna’ s nonmanagement Directors or to send a communication to
the entire Board of Directors may contact Gerald Greenwald, Aetna’ s Presiding Director, by writing to him at P.O.
Box 370205, West Hartford, CT 06137-0205. All communications will be kept confidential and forwarded directly to
the Presiding Director or the Board of Directors, as applicable. Aetna’ s Presiding Director, among other things,
presides over the independent Directors’ sessions. To contact Ronald A. Williams, Chairman and Chief Executive
Officer, you may write to Mr. Williams at Aetna Inc., 151 Farmington Avenue, Hartford, CT 06156.
Investor Relations
Securities analysts and institutional investors can contact:
Kim A. Keck
Vice President and Head of Investor Relations and Treasurer’ s
Phone: 860-273-1327
Fax: 860-273-3110
e-mail address: [email protected]
Shareholder Services
Computershare Trust Company, N.A. (“Computershare”), Aetna’ s transfer agent and registrar, maintains a telephone
response center and a website to service registered shareholder accounts. Registered shareholders may contact
Computershare to inquire about replacement dividend checks, address changes, stock transfers and other account
matters.
DirectSERVICE Investment Program
Current shareholders and new investors can purchase Aetna common shares and reinvest cash dividends through this
program sponsored by Computershare.
Contacting Computershare by mail:
Computershare Trust Company, N.A.
P.O. Box 43078
Providence, RI 02940-3078
Contacting Computershare by telephone:
1-800-446-2617 or 1-781-575-2725
Contacting Computershare by Internet:
www.computershare.com/investor
Current registered shareholders who have a user ID and password can access account information under
“Login.” New users can click “Create Login” to set up their user ID and password for the first time.
New investors in the DirectSERVICE Investment Program:
Click “buy stock direct” and search by ticker symbol “AET” to view or print the plan materials and/or to open a
new shareholder account completely online.
Electronic Delivery of Shareholder Materials
Shareholders may participate in a program to receive Aetna shareholder meeting materials online, including annual
reports, notices of annual and special meetings, proxy statements and proxy cards online. To consent to receive annual
meeting materials and materials for any special shareholder meeting over the internet rather than by mail, visit any one
of the websites below that applies:
Beneficial Shareholder:
If you hold your stock through a bank or broker, you can enroll if your bank or broker is among the majority that
participates in this electronic delivery service. You will need your account number. To enroll visit:
http://enroll.icsdelivery.com/aet
Registered Shareholder:
If your shares are registered directly in your name with Aetna’ s transfer agent, Computershare, to enroll visit:
www.computershare-na.com/green/
Annual Report – Page 3
Annual Report – Page 91