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Mondial Assistance Annual Report 2008 9
providers in every corner of the globe,
and 180 international correspondents.
Our medical team helps you in more
ways than one. Comprised of doc-
tors with long-standing international
experience, they continually evaluate
hospitals and clinics in countries with
heavy, widespread tourism, and where
the level of medical coverage is weak or
inconsistent. Their aim: to optimize your
healthcare and whatever treatment you
may need with a database built from
first-hand visits. This database provi-
des our 500 doctors and medical staff
with critical information (quality of care,
hygiene, equipment, pathologies treated,
etc.) about the establishments where
patients are likely to be hospitalised
while abroad. Each database-listed
structure receives an annual evaluation
visit. In 2008, the database cited 1,287
hospitals in 458 cities in 122 countries.
Our medical evaluation team regularly
adds new structures to the database.
It also evaluates airport medical structures
to assist airline companies in case of an
aircraft diversion. This program, named
«In-flight Medical Support», kicked off in
2008. We now have 192 evaluated air-
ports in our worldwide database.
There are only a few of us on the inter-
national travel market who own such a
database and offer these services. So,
deprive yourself no longer and simply hop
onboard!
We should now tell you that
we’ve set up an international
travel sales team whose job is
to respond to our international
partners’ demands for online
solutions. And you should know
that this team has an essential
mission: to co-ordinate local
business requirements in line
with our partners’ international
strategies to sell and implement
travel insurance and assistance
in several countries via a unique
platform.
p 40 e-commerce correspondents
throughout the world;
p local client management with
a global contract: «Glocal»
e-commerce skills at a local
level;
p secured web services with
the exclusive and innovative
«e-MAGIN» platform.
What you get is a wealth of
international experience and
expertise creating services that
are perfectly adapted to your
local needs.
In 2008, we launched Travel Insurance 2.0. This is a real-time, web-services software
developed in-house. It lets us profi le your fi nal customers and then offer them specifi c,
tailor-made products that fi t their needs. In doing so, we’re meeting your expectations
better. And in doing that, you can better serve your customers. Another advantage:
conversion rates (ratio number of policies sold/trip sold) increase and revenues are
maximised. We have successfully implemented this new tool in the USA with major
partners. We are planning to deploy it in Europe in 2009.
A solid
international
team to
serve you
Innovation on the online business:
Travel Insurance 2.0