ADP 2001 Annual Report Download - page 21

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Claims Services
ADP Claims Services is a leading international provider of automated information tools to the property and
casualty insurance, auto collision repair and auto parts recycling industries. Our products help clients improve
their performance by increasing our clients’ efficiency, accelerating the claim review and settlement process,
and streamlining workflow.
19
Products & Services
•Repair estimating applications and total loss vehicle
valuation applications and databases.
•Auto casualty and workers’ compensation medical cost
management applications and services.
•Parts locator and body shop management systems.
•Other applications, databases and services that enhance
and optimize the claims process.
Major Markets
Claims Services focuses on seven market segments: auto
insurance claims; auto insurance assessors; auto collision
repair centers; auto recyclers; auto accident medical
cost management; workers’ compensation medical cost
management; other claims-related businesses. We serve
the following geographical markets: North America,
Europe, Brazil, Israel, Japan, and South Africa.
FY01 Highlights
•Served over one-third of all property and casualty
insurance companies in North America and Europe.
•Processed more than 14 million auto damage claim
estimates for clients in 22 countries.
•Helped our clients process over $25 billion in
claims-related losses.
•Continued the expansion of our Audatex global claims
business into selected markets worldwide.
•Provided our services to about 35% of the automated
collision repair centers and 60% of the automated parts
recyclers in the markets we serve.
•Processed 13 million recycled parts inquiries through
our ADP Hollander business.
•Increased our total loss valuation business (Autosource®)
to approximately 50% market share, growing transactions
21% over last year.
•Introduced new claims process-optimizing applications
in Germany (AIDA), the United Kingdom (Audit), and
the U.S. (Claimsflo®Passport).
•Launched our next-generation, auto-related medical bill
audit application (Impact), and our third-party medical cost
containment tool for auto injury claims (Impact with ICE®).
•Outperformed our competition in the traditional collision
estimating business.
•Improved our associate satisfaction scores significantly
over last year.
19
5% 4%
Contributed Contributed
Revenues Earnings
Processed more than
14 million
auto damage claim
estimates worldwide.