ADP 2001 Annual Report Download - page 12
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ADP is confidently making steady progress toward becoming an Employer of Choice (EOC).
Our EOC goal is a progressive journey toward creating a culture of ever-increasing associate satisfaction
levels. We want to increase our capacity to attract and retain associates who have the skills, shared beliefs,
and dedication to service excellence that can help us compete – and win – in the ever-more-demanding
markets we serve. In today’s tech-savvy business environment, the embedded role of technology in modern
business solutions makes the retention and recruitment of associates with specialized, high-tech skills even
more important.
Four years ago, we announced our EOC initiative and made substantial initial investments in state-of-the-art
training, improved communications programs, and more competitive pay and reward systems. In each successive
year, we made further investments, and in fiscal ’00 our efforts began to show some early results. This year,
the results are even better.
Annualized associate turnover is lower than in each of the prior two years. Revenue per associate continued
a multiple year upward trend. We made substantial progress toward realizing our company-wide goal of pro-
viding 40 hours of training each year per associate, with a large part of ADP already at that goal. Furthermore,
associate satisfaction scores showed overall positive movement.
10
Satisfaction
associate retention
keeps improving