United Technologies 2008 Annual Report Download - page 13

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EFFICIENCY
Our world has limited resources. Materials, time and energy are scarce and increasingly expensive.
To streamline processes and improve product efficiency, UTC applies our Achieving Competitive Excellence
(ACE) operating system, carried out by each employee, every day. We call it an operating system because
it’s not a program with a beginning or end, but rather a way of thinking and performing. From design to
manufacture to customer support, our processes and products do more with less.
2008 Annual Report 11