Telstra 2013 Annual Report Download - page 3

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CONTENTS
Key Highlights 2
Our Business 3
Chairman and CEO Message 4
Strategy and Performance 6
Improving customer satisfaction 6
Retaining and growing customer numbers 7
Simplifying the business 8
Developing new growth businesses 9
Future outlook 10
Managing our risks 11
Full Year Results and Operations Review 12
Sustainability 20
Our approach 20
Responsible business 22
Customer experience 23
Our people 24
Community impact 26
Environmental impact 28
Board of Directors 30
Senior Management Team 32
Corporate Governance Statement 33
Directors’ Report 42
Remuneration Report 46
Financial Report 69
Financial Statements 70
Directors’ Declaration 197
Shareholder Information 199
Reference Tables 201
We have changed the format of our Annual Report this year to
provide shareholders with key information (including who we are,
our business strategies and goals, our governance structures
and our results for the current financial year) in a way we hope
shareholders will find more helpful and easy to use. The sections
of our Annual Report Our Business, Chairman and CEO Message,
Strategy and Performance and Full Year Results and Operations
Review comprise our operating and financial review (OFR) and
form part of the Directors’ Report.
1Telstra Annual Report 2013