Telstra 2013 Annual Report Download - page 29

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DISASTER RELIEF & RECOVERY
In times of disaster, Telstra provides
telecommunications services to
evacuation centres, where we establish
temporary internet and provide handsets
with SIM cards and phone cards. We also
provide relief assistance packages to
affected residential and small business
customers. In FY13, Telstra provided
assistance following eight natural
disasters across the country.
We further improved the Emergency
Alert System (EA), creating a service that
accurately sends emergency warning
messages to the public based on their
geographical location. The EA has the
capacity to send potentially lifesaving
messages to those at direct risk from
natural disaster or emergency situations.
WARRNAMBOOL
Other than the weather events that caused
flooding and elevated fault levels, the
most significant community impact for
the year was caused by the fire in our
Warrnambool Exchange. The fire caused
significant disruption to our network
throughout south-western Victoria and
resulted in a loss of telecommunication
services across the region. We mobilised
quickly and had more than 110 technicians
on site working 24 hours a day to restore
services. All customer services were up
and running by 10 December, 19 days after
the fire. An internal review of the incident
recommended 22 actions primarily aimed
at reducing the risk of future occurrences
and restoring services more quickly should
a similar incident occur in future.
TOTAL VALUE OF SOCIAL AND COMMUNITY
INVESTMENT IN FY13 - $231 MILLION
Disaster relief 0.12%
Everyone Connected
92.39%
Employee community
involvement 1.53%
Sponsorship 5.96%
27Telstra Annual Report 2013
SUSTAINABILITY