Telstra 2013 Annual Report Download - page 15
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PRODUCT PERFORMANCE
Fixed
Telstra’s fixed portfolio comprises
fixed voice (PSTN and NBN voice), fixed
broadband and other fixed revenue which
primarily includes intercarrier services,
payphones, customer premises equipment
and infrastructure access revenue from
the NBN agreements. Our key priorities
in the fixed portfolio are to grow our fixed
broadband business, manage the decline
in our PSTN business and successfully
transition customers to the NBN.
There was a continuation of trends in
our PSTN and fixed broadband business
this financial year. PSTN revenue fell by
9.5 per cent to $4,358 million, however
we saw strong growth in retail fixed
broadband with revenue increasing
by 9.3 per cent to $1,757 million, the
strongest growth in four years. Total
fixed broadband revenue increased by
5.0 per cent to $2,087 million. The growth
in fixed broadband and $71 million of
infrastructure access revenue from the
NBN agreements slowed the rate of
decline in the fixed revenue portfolio,
which declined by 2.7 per cent to
$7,303 million.
Our PSTN business continued to decline
with the loss of 287,000 customers. Retail
customer numbers declined by 346,000 and
wholesale services increased by 59,000.
There are now 7.8 million PSTN customers.
Retail fixed broadband growth in
customer numbers remained strong
with 173,000 customers added during
the year. Customer base growth has
been driven by our range of competitive
bundled offers. There are now 1.6 million
bundled customers compared to
1.4 million customers at the end of FY12.
In addition to this growth, retail fixed
broadband average revenue per user
(ARPU) increased by 1.6 per cent to $54.52.
PSTN EBITDA margins increased to
63 per cent while fixed broadband
increased by four percentage points to 42
per cent compared to financial year 2012.
PRODUCT SALES REVENUE BREAKDOWN
G
R
O
W
T
H
F
I
X
E
D
M
O
B
I
L
E
Fixed voice 17%
International businesses 7%
Other 2%
Fixed broadband 8%
Media 9%
Other fixed 3%
NAS 6%
Mobile 36%
Data & IP 12%
KEY PRODUCT REVENUE
FY13
$m
FY12
$m
Change
%
Fixed 7,303 7,508 (2.7)
Mobile 9,200 8,680 6.0
Data & IP 3,041 3,108 (2.2)
NAS 1,487 1,263 17.7
International
businesses 1,739 1,496 16.2
Media 2,191 2,377 (7.8)
TOTAL FIXED BROADBAND
REVENUE GROWTH
(2.4%)
3.1%
5.0%
FY12 FY13
FY11
13Telstra Annual Report 2013
FULL YEAR RESULTS AND OPERATIONS REVIEW