Telstra 2000 Annual Report Download - page 18

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Growth indicators (approximate): 2000 1999 % change
FaxStream®services access lines 426,800 407,100 4.8
Internet subscribers 1,079,000 >400,000 169.8
Pay TV services in operation 637,000 496,100 28.4
16
Consistently collecting
more than $1 million worth
of bill payments via online
channel per week. The total
number of billing transactions
that have occurred online
has tripled in the period
January 2000 to June 2000,
from 100,000 per week to
300,000, reflecting internet
growth rates and customers’
receptiveness to the new
functionality being offered.
Having 1 million online
relationships opens up great
potential for e-commerce
solutions. It also provides
a major step on the way to
allowing Telstra to reduce
costs by using services such
as online bill payment.
While Telstra is the largest
online service provider,it is
also consistently rated as
the best Internet Service
Provider (ISP) by computer
magazines with its Telstra
Big Pond® internet service.
Telstra achieved its goal
of reaching 1 million online
users by the end of fiscal
2000. The total consists of
more than 650,000 Telstra
Big Pond® customers with
a significant contribution
from telstra.com™ and
Telstra Easymail™.
This confirmed Telstra’s
place as Australia’s leading
online service provider.
Telstra has more than
doubled the number of
online users and Telstra Big
Pond® customers during
the last financial year. This
makes it four successive
years in which Telstra has
doubled the customer base.
data
more than 650,000 Big Pond®customers
1,000,000
ONLINE
SUBSCRIBERS
➞
➞
>>
>>
Dial Telstra’s new ISP Help
Line or click on the Net.
Telstra has established a
one-stop sales and service
help line and a web site for
Australian Internet Service
Providers (ISPs). The Telstra
ISP Sales and Services Centre
is staffed by a national team
of specialised sales and
technical staff who
understand the specific
issues and challenges of ISPs.
Telstra’s ISP Help Line is
FREECALL 1800 624 512.*
A Small Business Speaker
series has been introduced
called ‘Networked’. These
free seminars are broadcast
on telstra.com™ and provide
help on a range of topics,
including the effective
use of new technology,
understanding the impact
of the GST and even
surviving the Olympic
Games. Along similar lines,
Your Business magazine has
been introduced and is mailed
regularly to more than
200,000 Small and Medium
Enterprise customers.
The magazine provides
information and new ideas
to help growing companies.
*A free call unless from a mobile phone, which
will be charged at the applicable mobile rate.
➞
Rapid growth in data and internet
is transforming communications.
Telstra is shaping the future of
this high potential market