Quest Diagnostics 2014 Annual Report Download - page 20
Download and view the complete annual report
Please find page 20 of the 2014 Quest Diagnostics annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.
VROXWLRQV:HFRPSHWHLQWKHKHDOWKFDUHLQIRUPDWLRQWHFKQRORJ\LQGXVWU\E\RIIHULQJVROXWLRQVWKDWIRVWHUEHWWHUSDWLHQWFDUHDQG
LPSURYHSHUIRUPDQFHIRUKHDOWKFDUHSURYLGHUVLQFOXGLQJVPDOOHUDQGPHGLXPVL]HGSK\VLFLDQSUDFWLFHV
Sales and Marketing.2XU'LDJQRVWLF,QIRUPDWLRQ6HUYLFHVEXVLQHVVKDVDXQLILHGFRPPHUFLDORUJDQL]DWLRQIRFXVHG
RQWKHVDOHDQGGRZQVWUHDPPDUNHWLQJRIPRVWRIRXUVHUYLFHV,WFRRUGLQDWHVFORVHO\ZLWKRXUFOLQLFDOIUDQFKLVHRUJDQL]DWLRQV
ZKLFKDUHUHVSRQVLEOHIRUXSVWUHDPPDUNHWLQJ7KHFRPPHUFLDORUJDQL]DWLRQLVFHQWUDOO\OHGDQGLVRUJDQL]HGUHJLRQDOO\LQ
FRQMXQFWLRQZLWKRXURSHUDWLRQVRUJDQL]DWLRQWRHQVXUHDOLJQHGGHOLYHU\IRURXUFXVWRPHUV:HPDLQWDLQDVHSDUDWHVDOHVDQG
PDUNHWLQJRUJDQL]DWLRQIRURXUHPSOR\HUGUXJVRIDEXVHWHVWLQJVHUYLFHV
,Q'LDJQRVWLF6ROXWLRQVZHPDLQWDLQVHSDUDWHVDOHVRUJDQL]DWLRQVWKDWIRFXVRQVHOOLQJGLDJQRVWLFSURGXFWVKHDOWKFDUH
LQIRUPDWLRQWHFKQRORJ\VROXWLRQVULVNDVVHVVPHQWVHUYLFHVDQGFOLQLFDOWULDOVVHUYLFHV
Information Technology.:HXVHLQIRUPDWLRQV\VWHPVH[WHQVLYHO\LQYLUWXDOO\DOODVSHFWVRIRXUEXVLQHVVLQFOXGLQJ
FOLQLFDOWHVWLQJWHVWRUGHULQJDQGUHSRUWLQJELOOLQJFXVWRPHUVHUYLFHORJLVWLFVDQGPDQDJHPHQWRIPHGLFDOGDWD:HHQGHDYRU
WRHVWDEOLVKV\VWHPVWKDWFUHDWHYDOXHDQGHIILFLHQFLHVIRURXU&RPSDQ\DQGFXVWRPHUV7KHVXFFHVVIXOGHOLYHU\RIRXUVHUYLFHV
GHSHQGVLQSDUWRQWKHFRQWLQXHGDQGXQLQWHUUXSWHGSHUIRUPDQFHRIRXULQIRUPDWLRQWHFKQRORJ\V\VWHPV:HKDYHWDNHQ
SUHFDXWLRQDU\PHDVXUHVWRSUHYHQWSUREOHPVWKDWFRXOGDIIHFWRXULQIRUPDWLRQWHFKQRORJ\V\VWHPV
6RPHRIRXUKLVWRULFJURZWKKDVFRPHWKURXJKDFTXLVLWLRQVDQGDVDUHVXOWZHFRQWLQXHWRXVHPXOWLSOHLQIRUPDWLRQ
V\VWHPV:HKDYHLPSOHPHQWHGVRPHFRPPRQV\VWHPVDQGDUHSODQQLQJWRLPSOHPHQWPRUHFRPPRQODERUDWRU\LQIRUPDWLRQ
DQGELOOLQJV\VWHPVDFURVVRXURSHUDWLRQVWRVWDQGDUGL]HRXUSURFHVVHV:HH[SHFWLPSOHPHQWDWLRQZLOOWDNHVHYHUDOPRUH\HDUV
WRFRPSOHWHDQGZLOOUHVXOWLQVLJQLILFDQWO\PRUHFHQWUDOL]HGV\VWHPVLPSURYHGRSHUDWLQJHIILFLHQF\PRUHWLPHO\DQG
FRPSUHKHQVLYHLQIRUPDWLRQIRUPDQDJHPHQWDQGHQKDQFHGFRQWURORYHURXURSHUDWLRQDOHQYLURQPHQW
Quality Assurance.,QRXU'LDJQRVWLF,QIRUPDWLRQ6HUYLFHVEXVLQHVVRXUJRDOLVWRFRQWLQXDOO\LPSURYHWKHSURFHVVHV
IRUFROOHFWLRQKDQGOLQJVWRUDJHDQGWUDQVSRUWDWLRQRISDWLHQWVSHFLPHQVDVZHOODVWKHSUHFLVLRQDQGDFFXUDF\RIDQDO\VLVDQG
UHVXOWUHSRUWLQJ7KH4XHVW'LDJQRVWLFV4XDOLW\3URJUDPLQFOXGHVSROLFLHVDQGSURFHGXUHVWRGRFXPHQWPHDVXUHDQGPRQLWRU
WKHHIIHFWLYHQHVVRIODERUDWRU\RSHUDWLRQVLQSURYLGLQJTXDOLW\LPSURYLQJTXDOLW\DQGPHHWLQJWKHUHTXLUHPHQWVRIWKHDJHQFLHV
WKDWUHJXODWHWKH86FOLQLFDOODERUDWRU\WHVWLQJLQGXVWU\7KH4XDOLW\3URJUDPLVGHVLJQHGVRWKDWWKHTXDOLW\RIODERUDWRU\
VHUYLFHVLVPRQLWRUHGREMHFWLYHO\DQGHYDOXDWHGV\VWHPDWLFDOO\WRSURDFWLYHO\LGHQWLI\RSSRUWXQLWLHVWRLPSURYHSDWLHQWFDUHDQG
UHVROYHLGHQWLILHGSUREOHPV:HWUDFNDQGVHHNWRLPSURYHRQQXPHURXVPHGLFDOTXDOLW\DQGVHUYLFHPHWULFV
2XUTXDOLW\DVVXUDQFHHIIRUWVIRFXVRQSUHDQDO\WLFDQDO\WLFDQGSRVWDQDO\WLFSURFHVVHVLQFOXGLQJSRVLWLYHSDWLHQW
LGHQWLILFDWLRQRIVSHFLPHQVUHSRUWDFFXUDF\SURILFLHQF\WHVWLQJUHIHUHQFHUDQJHUHOHYDQFHSURFHVVDXGLWVVWDWLVWLFDOSURFHVV
FRQWURODQGSHUVRQQHOWUDLQLQJIRUDOORIRXUODERUDWRULHVDQGSDWLHQWVHUYLFHFHQWHUV:HDOVRIRFXVRQWKHOLFHQVLQJ
FUHGHQWLDOLQJWUDLQLQJDQGFRPSHWHQFHRIRXUSURIHVVLRQDODQGWHFKQLFDOVWDII:HKDYHLPSOHPHQWHGDVSHFLPHQWUDFNLQJ
V\VWHPZLWKJOREDOSRVLWLRQLQJV\VWHPFDSDELOLWLHVWKDWHQDEOHVXVWREHWWHUWUDFNVSHFLPHQV7RKHOSDFKLHYHRXUJRDORI
EHFRPLQJUHFRJQL]HGDVWKHXQGLVSXWHGTXDOLW\OHDGHULQWKHGLDJQRVWLFVLQIRUPDWLRQVHUYLFHVLQGXVWU\ZHFRQWLQXHWR
LPSOHPHQWLQLWLDWLYHVWRHQKDQFHRXUTXDOLW\DQGVWDQGDUGL]DWLRQXVLQJRXUEHVWLQFODVVEXVLQHVVSHUIRUPDQFHWRROV,Q
DGGLWLRQVRPHRIRXUODERUDWRULHVKDYHDFKLHYHG,QWHUQDWLRQDO2UJDQL]DWLRQIRU6WDQGDUGL]DWLRQRU,62FHUWLILFDWLRQIRUWKHLU
TXDOLW\PDQDJHPHQWV\VWHPV
$VSDUWRIRXUFRPSUHKHQVLYHTXDOLW\DVVXUDQFHSURJUDPZHXWLOL]HLQWHUQDOSURILFLHQF\WHVWLQJH[WHQVLYHTXDOLW\
FRQWURODQGULJRURXVSURFHVVDXGLWVIRURXUGLDJQRVWLFLQIRUPDWLRQVHUYLFHV)RUPRVWFOLQLFDOODERUDWRU\WHVWVTXDOLW\FRQWURO
VDPSOHVDUHSURFHVVHGLQSDUDOOHOZLWKWKHDQDO\VLVRISDWLHQWVSHFLPHQV7KHUHVXOWVRIWHVWVRQWKHVHTXDOLW\FRQWUROVDPSOHV
DUHPRQLWRUHGWRLGHQWLI\WUHQGVELDVHVRULPSUHFLVLRQLQRXUDQDO\WLFDOSURFHVVHV
:HSDUWLFLSDWHLQH[WHUQDOSURILFLHQF\WHVWLQJDQGKDYHDFFUHGLWDWLRQRUOLFHQVHVIRURXUFOLQLFDOODERUDWRU\RSHUDWLRQV
IURPYDULRXVUHJXODWRU\DJHQFLHVRUDFFUHGLWLQJRUJDQL]DWLRQVVXFKDVWKH&HQWHUVIRU0HGLFDUHDQG0HGLFDLG6HUYLFHV
³&06´WKH&ROOHJHRI$PHULFDQ3DWKRORJLVWV³&$3´DQGFHUWDLQVWDWHV$OORIRXUODERUDWRULHVSDUWLFLSDWHLQYDULRXV
H[WHUQDOTXDOLW\VXUYHLOODQFHSURJUDPV7KH\LQFOXGHEXWDUHQRWOLPLWHGWRSURILFLHQF\WHVWLQJSURJUDPVDGPLQLVWHUHGE\&$3
DVZHOODVVRPHVWDWHDJHQFLHV&$3LVDQLQGHSHQGHQWQRQJRYHUQPHQWDORUJDQL]DWLRQRIERDUGFHUWLILHGSDWKRORJLVWVDSSURYHG
E\&06WRLQVSHFWFOLQLFDOODERUDWRULHVWRGHWHUPLQHFRPSOLDQFHZLWKWKHVWDQGDUGVUHTXLUHGE\WKH&OLQLFDO/DERUDWRU\
,PSURYHPHQW$FW&/,$&$3RIIHUVDQDFFUHGLWDWLRQSURJUDPWRZKLFKFOLQLFDOODERUDWRULHVPD\YROXQWDULO\VXEVFULEH$OO
RIRXUPDMRUUHJLRQDODQGHVRWHULFODERUDWRULHVLQFOXGLQJRXUIDFLOLW\LQ,QGLDDQGPRVWRIRXUUDSLGUHVSRQVHODERUDWRULHVDUH
DFFUHGLWHGE\&$3$FFUHGLWDWLRQLQFOXGHVRQVLWHLQVSHFWLRQVDQGSDUWLFLSDWLRQLQWKH&$3RUHTXLYDOHQWSURILFLHQF\WHVWLQJ
SURJUDP$OVRRXUF\WRWHFKQRORJLVWVDQGSDWKRORJLVWVSDUWLFLSDWHLQDQLQWHUQDOSHHUUHYLHZHYDOXDWLRQDQGRQHRUPRUH
H[WHUQDOLQGLYLGXDOSURILFLHQF\WHVWLQJSURJUDPV
48(67',$*1267,&6)250
.