Quest Diagnostics 2014 Annual Report Download - page 18

 

SXUFKDVLQJRUJDQL]DWLRQV:HSURYLGHVHUYLFHVWRKRVSLWDOVWKURXJKRXWWKH8QLWHG6WDWHVLQFOXGLQJHVRWHULFWHVWLQJVHUYLFHVLQ
VRPHFDVHVKHOSLQJPDQDJHWKHLUODERUDWRULHVDQGVHUYLQJDVWKHPHGLFDOGLUHFWRUVRIWKHKRVSLWDOVKLVWRORJ\RUFOLQLFDO
ODERUDWRU\LQFOXGLQJWKURXJKRXU3URIHVVLRQDO/DERUDWRU\6HUYLFHVRIIHULQJV:HEHOLHYHWKDWZHDUHWKHLQGXVWU\VOHDGHULQ
VHUYLFLQJKRVSLWDOV+RVSLWDOVJHQHUDOO\FRQWLQXHWRORRNIRUZD\VWRLPSURYHSURILWDELOLW\WKURXJKFRVWFRQWDLQPHQWRUWRIXOO\
XWLOL]HWKHLUH[LVWLQJODERUDWRU\FDSDFLW\WKH\SHUIRUPWHVWLQJWKHLUSDWLHQWVQHHGDQGPD\FRPSHWHZLWKQRQKRVSLWDOSURYLGHUV
IRURXWUHDFKQRQKRVSLWDOSDWLHQWVWHVWLQJ&RQWLQXLQJWRREWDLQUHIHUUDOVIURPKRVSLWDOVGHSHQGVRQRXUDELOLW\WRSURYLGHKLJK
TXDOLW\VHUYLFHVWKDWDUHPRUHFRVWHIIHFWLYHWKDQLIWKHKRVSLWDOVZHUHWRSHUIRUPWKHVHUYLFHVWKHPVHOYHV
 +RVSLWDOVPD\VHHNWROHYHUDJHWKHLUUHODWLRQVKLSVZLWKFRPPXQLW\SK\VLFLDQVE\HQFRXUDJLQJWKHSK\VLFLDQVWRVHQG
WKHLURXWUHDFKWHVWLQJWRWKHKRVSLWDOVODERUDWRU\,QDGGLWLRQKRVSLWDOVWKDWRZQSK\VLFLDQSUDFWLFHVPD\UHTXLUHWKHSUDFWLFHVWR
UHIHUWHVWLQJWRWKHKRVSLWDOVDIILOLDWHGODERUDWRU\,QUHFHQW\HDUVWKHUHKDVEHHQDWUHQGRIKRVSLWDOVDFTXLULQJSK\VLFLDQ
SUDFWLFHVDQGDVDUHVXOWDQLQFUHDVHGSHUFHQWDJHRISK\VLFLDQSUDFWLFHVDUHRZQHGE\KRVSLWDOV,QFUHDVHGKRVSLWDO
DFTXLVLWLRQVRISK\VLFLDQSUDFWLFHVHQKDQFHSK\VLFLDQWLHVWRKRVSLWDODIILOLDWHGODERUDWRULHVDQGPD\VWUHQJWKHQWKHLU
FRPSHWLWLYHSRVLWLRQ+RVSLWDOVFDQKDYHJUHDWHUOHYHUDJHZLWKKHDOWKLQVXUHUVWKDQGRFRPPHUFLDOFOLQLFDOODERUDWRULHV
SDUWLFXODUO\KRVSLWDOVWKDWKDYHDVLJQLILFDQWPDUNHWVKDUHKRVSLWDOVWKXVKDYHEHHQIUHTXHQWO\DEOHWRQHJRWLDWHKLJKHU
UHLPEXUVHPHQWUDWHVZLWKKHDOWKLQVXUDQFHSODQVWKDQFRPPHUFLDOFOLQLFDOODERUDWRULHVIRUFRPSDUDEOHFOLQLFDOWHVWLQJVHUYLFHV
,QOLJKWRIFRQWLQXHGSUHVVXUHWRUHGXFHV\VWHPLFKHDOWKFDUHFRVWVKRVSLWDOVPD\FKDQJHWKHLUDSSURDFKWRSURYLGLQJFOLQLFDO
WHVWLQJVHUYLFHV:HEHOLHYHWKDWRXUFRPELQDWLRQRIVHUYLFHVLQFOXGLQJIXOOVHUYLFHHVRWHULFWHVWLQJFDSDELOLWLHVPHGLFDODQG
VFLHQWLILFSURIHVVLRQDOVDYDLODEOHIRUFRQVXOWDWLRQLQWHJUDWHG,7VROXWLRQVDQGVWURQJIRFXVRQTXDOLW\KDVSRVLWLRQHGXVWREHDQ
DWWUDFWLYHSDUWQHUIRUKRVSLWDOVRIIHULQJDIXOOUDQJHRIVWUDWHJLFUHODWLRQVKLSV
 :HDOVRKDYHMRLQWYHQWXUHDUUDQJHPHQWVZLWKOHDGLQJKRVSLWDOVRU,'1VLQVHYHUDOPHWURSROLWDQDUHDV7KHVHMRLQW
YHQWXUHDUUDQJHPHQWVZKLFKSURYLGHGLDJQRVWLFLQIRUPDWLRQVHUYLFHVIRUDIILOLDWHGKRVSLWDOVDVZHOODVIRUXQDIILOLDWHG
SK\VLFLDQVDQGRWKHUORFDOKHDOWKFDUHSURYLGHUVVHUYHDVRXUSULQFLSDOIDFLOLWLHVLQWKHLUVHUYLFHDUHDV7\SLFDOO\ZHKDYHHLWKHU
DPDMRULW\RZQHUVKLSLQWHUHVWLQRUGD\WRGD\PDQDJHPHQWUHVSRQVLELOLWLHVIRURXUMRLQWYHQWXUHUHODWLRQVKLSV
IDNs and ACOs$Q,'1LVDQHWZRUNRISURYLGHUVDQGIDFLOLWLHVZRUNLQJWRJHWKHULQSURYLGLQJRUDUUDQJLQJIRUWKH
SURYLVLRQRIKHDOWKFDUH$Q$&2LVDQHWZRUNRISURYLGHUVDQGIDFLOLWLHVWKDWVKDUHILQDQFLDOULVNLQSURYLGLQJRUDUUDQJLQJIRU
WKHSURYLVLRQRIKHDOWKFDUH$&2VDQG,'1VDUHLQFUHDVLQJLQQXPEHUDQGEHFRPLQJPRUHLPSRUWDQWFRQVWLWXHQWVLQGHOLYHULQJ
KHDOWKFDUHVHUYLFHV$&2VDQG,'1VPD\H[HUFLVHRSHUDWLRQDODQGILQDQFLDOFRQWURORYHUSURYLGHUVDFURVVWKHFRQWLQXXPRI
FDUH$&2VDQG,'1VDOVRPD\IXQFWLRQDVDSD\HU7KXV$&2VRU,'1VPD\EHDEOHWRPDQDJHWKHKHDOWKRIDSRSXODWLRQ
JURXSZLWKLQDGHILQHGJHRJUDSK\DQGDOVRPD\EHDEOHWRLQIOXHQFHWKHFRVWDQGTXDOLW\RIKHDOWKFDUHGHOLYHU\IRUH[DPSOH
WKURXJKRZQHGHQWLWLHVDQGWKURXJKDQFLOODU\VHUYLFHV$&2VDQG,'1VDFWLYHO\DUHFRQVLGHULQJDQGDGRSWLQJEXQGOHGSD\PHQW
PRGHOVIRUVHUYLFHVWKDWWKH\DUHSXUFKDVLQJOLNHGLDJQRVWLFLQIRUPDWLRQVHUYLFHV7KHLPSDFWRI$&2VDQG,'1VRQWKH
SURYLVLRQRIKHDOWKFDUHVHUYLFHVWRGDWHKDVYDULHG:HDUHDFWLYHO\HQJDJLQJZLWK$&2VDQG,'1VWRGHPRQVWUDWHWKHYDOXH
WKDWRXUVHUYLFHVFDQSURYLGHWRWKHP$&2VPD\EHHQFRXUDJHGWRFRQVLGHUH[FOXVLYHDUUDQJHPHQWVZLWKKHDOWKFDUHSURYLGHUV
WKDWEHFRPHSDUWRIWKH$&2RUWROLPLWVHUYLFHSURYLGHUVWRWKH$&2VLQFHPHPEHUVRIWKH$&2VKDUHILQDQFLDOULVN
Employers.(PSOR\HUVXVHWHVWVIRUGUXJVRIDEXVHWRGHWHUPLQHDQLQGLYLGXDOVHPSOR\DELOLW\DQGKLVRUKHU³ILWQHVV
IRUGXW\´&RPSDQLHVZLWKKLJKHPSOR\HHWXUQRYHUVDIHW\FRQVFLRXVHQYLURQPHQWVRUUHJXODWRU\WHVWLQJUHTXLUHPHQWVSURYLGH
WKHKLJKHVWYROXPHVRIWHVWLQJ)DFWRUVVXFKDVWKHJHQHUDOHFRQRP\DQGMREPDUNHWFDQLPSDFWWKHXWLOL]DWLRQRIGUXJVRIDEXVH
WHVWLQJ:HVHHNWRJURZRXUHPSOR\HUYROXPHVWKURXJKRIIHULQJQHZDQGLQQRYDWLYHSURJUDPVWRKHOSFRPSDQLHVZLWKWKHLU
JRDORIPDLQWDLQLQJDVDIHDQGSURGXFWLYHZRUNSODFH:HDOVRRIIHUKHDOWKDQGZHOOQHVVVHUYLFHVLQFOXGLQJZHOOQHVVWHVWLQJ
DQDO\WLFVHUYLFHVDQGRQVLWHSUHYHQWLRQDQGFXVWRPL]HGZHOOQHVVVHUYLFHVWRKHOSHPSOR\HUVHPSOR\HHVDQGRWKHUVPDQDJH
KHDOWKFDUHFRVWVDQGFDSLWDOL]HRQWUHQGVLQSHUVRQDOL]HGKHDOWK
Patients3DWLHQWVDOVRDUHRXUFXVWRPHUV,QWKHFXUUHQWHQYLURQPHQWSDWLHQWVDUHHQFRXUDJHGWRWDNHLQFUHDVHG
LQWHUHVWLQDQGUHVSRQVLELOLW\IRUDQGRIWHQDUHEHDULQJLQFUHDVHGILQDQFLDOUHVSRQVLELOLW\IRUWKHLUKHDOWKFDUH:HVWULYHWRJLYH
SDWLHQWVUHDVRQVWRFKRRVH4XHVW'LDJQRVWLFVLQFOXGLQJDVXSHULRUSDWLHQWH[SHULHQFH
Other Laboratories and Other Customers:HDOVRSURYLGHGLDJQRVWLFLQIRUPDWLRQVHUYLFHVRQDIHHIRUVHUYLFHEDVLV
WRIHGHUDOVWDWHDQGORFDOJRYHUQPHQWDODJHQFLHVDQGWRRWKHUFRPPHUFLDOFOLQLFDOODERUDWRULHV
48(67',$*1267,&6)250
.