Quest Diagnostics 2002 Annual Report Download - page 9

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QUEST DIAGNOSTICS 7
In healthcare, STAT means “right away.” Each day, the full service and
rapid response laboratories at Quest Diagnostics address patient
needs like Tammie Noah’s.
Because of Tammie’s condition, her physician needed to monitor
hormone levels almost daily to determine how to proceed. “There
were times when the doctor received the results, called and told me to
get on a plane right away and come in for in vitro fertilization treatment,”
Tammie explains. “Everything depended on that blood test.”
Few people look forward to having their blood drawn, but Tammie has
only nice things to say about her experience: “I have difficult veins to
draw from, but the phlebotomists were wonderful. They spoke
with my doctor to set up a standing order so I didn’t have to fill out
paperwork every time, and they even gave me cute bandages.”
Patients want timely results they can trust. We perform most tests
overnight and deliver results to physicians the next morning. But
overnight wasn’t soon enough for Tammie. Her specimens were
delivered by one of our couriers to our laboratory in Dallas, Texas, for
same-day turnaround. More than 3,000 uniformed ground couriers
and our own aviation department help make certain that specimens from
more than 130 million patient encounters are safely and securely
transported to our laboratories each year.
The Dallas laboratory performed Tammie’s hormone test daily at
2 p.m. and immediately faxed the results to her physician’s office in
New Jersey. Physicians can have results delivered to them by Quest
Diagnostics courier and by fax, or they can access test results online
via our website, www.questdiagnostics.com.
Tammie was so pleased with her experience at Quest Diagnostics that
she wrote to tell us about it. “You just don’t run into good customer
service anymore, and your people were fantastic.”
RANDOLPH BECKLES, Courier
Patients and their doctors make many critical decisions based
on laboratory test results. That’s why Randy Beckles and our
more than 3,000 couriers are committed to delivering
specimens to the lab safely and on time, every time.
More than 1 million tests performed by Quest Diagnostics each business day