Quest Diagnostics 2002 Annual Report Download - page 15

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Please find page 15 of the 2002 Quest Diagnostics annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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HOSPITALS
“We were just starting to explore Six Sigma at our hospital. We were
impressed that a commercial lab was publicly saying that it had a commitment
and long-term plan to provide a Six Sigma level of service to its customers –
instead of just the best price or the best test.”
ROBERT ANDERSON, Executive Director
OSF System Laboratory/OSF Saint Francis Medical Center
Peoria, Illinois
QUEST DIAGNOSTICS 13