Quest Diagnostics 2002 Annual Report Download - page 14

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Please find page 14 of the 2002 Quest Diagnostics annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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Approximately 50% of all U.S. hospitals and physicians use Quest Diagnostics testing services
PAVENA NIEROSKI, Lab Associate
Hospitals appreciate the commitment to Six Sigma quality, or
virtual perfection in all that we do, by our more than 35,000
employees, including Pavena Nieroski.
Hospital customers appreciate our commitment to Six Sigma quality.
When we first spoke with Bob Anderson, the Executive Director of the
OSF System Laboratory, which serves a dozen hospitals and 200
physician offices in central Illinois, OSF System Laboratory was not
a customer and had no intention of switching laboratory service
providers. Then Bob learned about our commitment to virtual
perfection – Six Sigma quality – in all that we do. “When we saw the
commitment that Quest Diagnostics had made to Six Sigma, up to and
including the CEO of the company, it was very impressive to us,” he
explains. “We have been extremely pleased with the services we have
received since switching to Quest Diagnostics.”
We are committed to meeting the diverse and complex needs of
hospitals, and strive to be the undisputed partner of choice.
While virtually every hospital in the U.S. has a laboratory to serve
patients, many hospital labs only perform a limited menu of tests. It
may be impractical or too expensive to set up a test that is only ordered
occasionally. That’s why hospitals typically send out testing they don’t
perform in-house to reference laboratories, such as Quest Diagnostics.
Hospitals also value the unparalleled access and convenience we offer,
as well as the broadest test menu. Depending on the test and their
turnaround requirement, customers may choose to have testing
performed at either of our Nichols Institute esoteric testing facilities or
by their local Quest Diagnostics full-service laboratory.
Hospital customers like Bob Anderson greatly appreciate the opportunity
to consult with our leading medical and scientific staff. “In addition to
being a full-service medical center, we’re a children’s hospital with
experts we’ve recruited from around the world to deal with pediatric
medicine,” Bob explains. “They call acknowledged experts for consults,
and Quest Diagnostics’ scientific staff and medical directors increase
the confidence physicians have in our reference laboratory.”
12 QUEST DIAGNOSTICS