Quest Diagnostics 2002 Annual Report Download

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YOU
COMMITTED TO
ANNUAL REPORT 2002

Table of contents

  • Page 1
    COMMITTED TO YOU ANNUAL REPORT 2002

  • Page 2
    ... health. The company offers the broadest access to diagnostic testing services in the United States through its national network of laboratories and patient service centers, and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics is the leading...

  • Page 3
    ...dollars) Compound Annual Growth Rate (1998-2002) 30% 67% 47% 48% FINANCIAL HIGHLIGHTS Years Ended December 31 (in millions, except per share data) 2002 2001 % Increase... under generally accepted accounting principles can be found on our website at: www.questdiagnostics.com. QUEST DIAGNOSTICS 1

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    ... position. We established full service esoteric and gene-based testing capabilities in Chantilly, Virginia, to complement Quest Diagnostics Nichols Institute in San Juan Capistrano, California, enhancing convenience for specialist physicians and hospital customers and speeding turnaround times...

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    ... based on six core values, starting with quality and integrity. We are committed to making Quest Diagnostics one of the very best places to work. Whether delivering accurate and timely test results or reporting financial results, we insist on highly ethical behavior from all employees. The very...

  • Page 6
    ... Six Sigma is changing our company's culture and impacting all aspects of our business, from drawing specimens, to testing, to reporting results, to billing and collecting. We are improving quality and enhancing customer satisfaction and loyalty. During 2002, our customer satisfaction survey results...

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    ... Response Laboratories (Not shown: Facilities in Alaska, Puerto Rico, the United Kingdom and Mexico) $400 million in annual revenues from gene-based testing 1,700 patient service centers* 130 million annual patient encounters* * Includes recent acquisition of Unilab Corporation QUEST DIAGNOSTICS...

  • Page 8
    .... I've been undergoing fertility treatments that require blood tests on virtually a daily basis. We live in Texas, but my fertility specialist is in New Jersey. I needed to find a lab that would get test results to New Jersey STAT." TAMMIE NOAH, Software Analyst Dallas, Texas 6 QUEST DIAGNOSTICS

  • Page 9
    ... each year. The Dallas laboratory performed Tammie's hormone test daily at 2 p.m. and immediately faxed the results to her physician's office in New Jersey. Physicians can have results delivered to them by Quest Diagnostics courier and by fax, or they can access test results online via our website...

  • Page 10
    ...counts and glucose tolerance. With the broadest access to local testing services in the country, we can provide results overnight in most cases. Patients can visit one of our more than 1,700 conveniently located patient service centers to have their specimens collected by an experienced phlebotomist...

  • Page 11
    .... I don't have to worry when I send specimens to Quest Diagnostics. The day-in day-out lab testing that gets done expediently by Quest Diagnostics helps my office run smoothly." ROY BERKOWITZ-SHELTON, M.D., Family Physician Davis Square Family Practice Boston, Massachusetts QUEST DIAGNOSTICS 9

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    ... "I monitor therapeutic blood levels in patients with tests that are too specialized for most hospitals to run on a regular basis. I need reliability, consistency and lots of follow-up. " KARA J. QUAN, M.D., Specialist in Cardiology and Electrophysiology Cleveland, Ohio 10 QUEST DIAGNOSTICS

  • Page 13
    ..., cancer, women's health, infectious disease or endocrinology, specialists rely on Quest Diagnostics for our quality, expertise, reliability and convenience. Our Quest Diagnostics Nichols Institute esoteric testing laboratories are world renowned for quality and for their medical and scientific...

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    ... as the broadest test menu. Depending on the test and their turnaround requirement, customers may choose to have testing performed at either of our Nichols Institute esoteric testing facilities or by their local Quest Diagnostics full-service laboratory. Hospital customers like Bob Anderson greatly...

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    ...publicly saying that it had a commitment and long-term plan to provide a Six Sigma level of service to its customers - instead of just the best price or the best test. " ROBERT ANDERSON, Executive Director OSF System Laboratory/OSF Saint Francis Medical Center Peoria, Illinois QUEST DIAGNOSTICS 13

  • Page 16
    ....D. President and Chief Operating Officer Quest Diagnostics Incorporated Teterboro, New Jersey Dan C. Stanzione, Ph.D. President Emeritus Bell Laboratories Lucent Technologies Incorporated Murray Hill, New Jersey Gail R.Wilensky, Ph.D. John M. Olin Senior Fellow Project HOPE Bethesda, Maryland Jack...

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    ... Services 2 North LaSalle Street Chicago, Illinois 60602 (312) 360-5271 Report change of address to Computershare at the above address. Corporate Headquarters One Malcolm Avenue Teterboro, New Jersey 07608 (201) 393-5000 Trademarks Quest Diagnostics, Quest, the Quest logo, and Nichols Institute...

  • Page 107
    QUEST DIAGNOSTICS INCORPORATED One Malcolm Avenue Teterboro, NJ 07608 www.questdiagnostics.com MI1096