McKesson 2012 Annual Report Download - page 12

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McKESSON CORPORATION
8
Physician practice solutions: We provide a complete solution for physician practices of all sizes that includes
software, revenue cycle outsourcing and connectivity services. Software solutions include practice management and
EHR software for physicians of every size and specialty. Our physician practice offering also includes outsourced
billing and collection services as well as services that connect physicians with their patients, hospitals, retail
pharmacies and payers. Revenue cycle outsourcing enables physician groups to avoid the infrastructure investment
and administrative costs of an in-house billing office. Services include clinical data collection, data input, medical
coding, billing, contract management, cash collections, accounts receivable management and extensive reporting of
metrics related to the physician practice.
Connectivity: Through our vendor-neutral RelayHealth® and its intelligent network, the Company provides
health information exchange and revenue cycle management solutions that streamline clinical, financial and
administrative communication between patients, providers, payers, pharmacies, manufacturers, government and
financial institutions. RelayHealth® helps to accelerate the delivery of high-quality care and improve financial
performance through online consultation of physicians by patients, electronic prescribing by physicians, point-of-
service resolution of pharmacy claims by payers, pre-visit financial clearance of patients by providers and post-visit
settlement of provider bills by payers and patients. RelayHealth® securely processes more than 16 billion financial
and clinical transactions annually.
In addition to the product offerings described above, Technology Solutions offers a comprehensive range of
services to help organizations derive greater value, enhance satisfaction and return on investment throughout the life
of the solutions implemented. The range of services includes:
Technology Services: Technology services supports the smooth operation of numerous organizations’
information systems by providing the technical infrastructure designed to maximize application accessibility,
availability, security and performance.
Outsourcing Services: With these services, we help providers focus their resources on delivering healthcare
while managing their revenue cycle operations and information technology through a comprehensive suite of
managed services. Services include full and partial revenue cycle outsourcing, remote hosting, managing hospital
data processing operations, payroll processing, and business office administration.
Professional Services: Professional services help customers achieve business results from their software or
automation investment. A wide array of service options is available, including consulting for business and/or
clinical process improvement and re-design as well as implementation, project management, technical and education
services relating to all products in the Technology Solutions segment.
Payer Group: The following suite of services and software products is marketed to payers, hospitals and
government organizations to help manage the cost and quality of care:
xInterQual® Criteria for clinical decision support and utilization management;
xClaims payment solutions to facilitate accurate and efficient medical claim payments;
xBusiness intelligence tools for measuring, reporting and improving clinical and financial performance;
xNetwork management tools enable health plans to transform the performance of their networks;
xDisease management programs to improve the health status and health outcomes of patients with chronic
conditions;
xNurse advice services to provide health information and recommend appropriate levels of care; and
xClinical and analytical software to support utilization, case and disease management workflows.
Business Combinations and Discontinued Operation
We have undertaken strategic initiatives in recent years designed to further focus on our core healthcare
businesses and enhance our competitive position. We expect to continue to undertake such strategic initiatives in
the future. These initiatives are detailed in Financial Notes 2 and 7, “Business Combinations” and “Discontinued
Operation,” to the consolidated financial statements appearing in this Annual Report on Form 10-K.