McKesson 2012 Annual Report Download - page 11

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McKESSON CORPORATION
7
Technology Solutions
Our Technology Solutions segment provides a comprehensive portfolio of software, automation, support and
services to help healthcare organizations improve quality and patient safety, reduce the cost and variability of care
and better manage their resources and revenue stream. This segment also includes our InterQual® clinical criteria
solution, medical management tools, claims payment solutions, network performance tools and care management
programs. Technology Solutions markets its products and services to integrated delivery networks, hospitals,
physician practices, home healthcare providers, retail pharmacies and payers. Our solutions and services are sold
internationally through subsidiaries and/or distribution agreements in Canada, United Kingdom, Ireland, other
European countries and Israel.
The product portfolio for the Technology Solutions segment is designed to address a wide array of healthcare
clinical and business performance needs ranging from medication safety and information access to revenue cycle
management, resource utilization and physician adoption of electronic health records (“EHR”). Analytics software
enables organizations to measure progress as they automate care processes for optimal clinical outcomes, business
and operating results and regulatory compliance. To ensure that organizations achieve the maximum value for their
information technology investment, we also offer a wide range of services to support the implementation and use of
solutions as well as assist with business and clinical redesign, process re-engineering and staffing (both information
technology and back-office).
Key solution areas are as follows:
Clinical and financial management: We provide comprehensive clinical and financial information systems for
hospitals and health systems of all sizes. These systems are designed to improve the safety and quality of patient
care and improve clinical, financial and operational performance. Clinical functionality includes a data repository,
care planning, physician order entry and documentation, nursing documentation with bar-coded medication
administration, laboratory, radiology, pharmacy, surgical management, emergency department and ambulatory EHR
systems, a Web-based physician portal and a comprehensive solution for homecare. Revenue management solutions
are designed to improve financial performance by reducing days in accounts receivable, preventing insurance claim
denials, reducing costs and improving productivity. Solutions include online patient billing, contract management,
electronic claims processing and coding compliance checking. These solutions streamline patient access and help
organizations to forecast financial responsibility for constituents before and during care, allowing providers to
collect their reimbursements more quickly and at a lower cost.
Enterprise imaging: In addition to document imaging to facilitate maintenance and access to complete medical
records, we offer medical imaging and information management systems for healthcare enterprises, including a
picture archiving communications system, a radiology information system and a comprehensive cardiovascular
information system. Our enterprise-wide approach to medical imaging enables organizations to take advantage of
specialty-specific workstations while building an integrated image repository that manages all of the images and
information captured throughout the care continuum.
Performance management: Performance management solutions are designed to enhance an organization’s
ability to plan and optimize quality care delivery. Enterprise visibility and performance analytics provide business
intelligence that enables providers to manage capacity, outcomes, productivity and patient flow. Workforce
management solutions assist caregivers with staffing and maintaining labor rule continuity between scheduling, time
and attendance and payroll. A comprehensive supply chain management solution integrates enterprise resource
planning applications, including financials, materials, human resources/payroll, with scheduling, point of use,
surgical and anesthesia services and enterprise-wide analytics.
Automation: Automation solutions include technologies that help hospitals re-engineer and improve their
medication use processes. Examples include centralized pharmacy automation for dispensing unit-dose
medications, unit-based cabinet technologies for secure medication storage and rapid retrieval and an anesthesia cart
for dispensing of medications in the operating room. Based on a foundation of bar-code scanning technology, these
integrated solutions are designed to reduce errors and bring new levels of safety to patients.