ING Direct 2009 Annual Report Download - page 6

ING at a glance
OUR MISSION
To deliver financial products in the way our customers want them delivered: with
exemplary service, convenience and at competitive prices. This is reflected in our mission
statement: to set the standard in helping our customers manage their financial future.
OUR PROFILE
ING is a global financial institution of Dutch origin, currently offering banking, investments, life
insurance and retirement services to meet the needs of a broad customer base. Going forward,
we will concentrate on our position as an international retail, direct and commercial bank, while
creating an optimal base for an independent future for our insurance operations (including
investment management).
OUR STRATEGY
To serve the interests of our stakeholders, increase management focus and create value for
our shareholders, ING is moving towards separation of its banking and insurance operations.
We believe the widespread demand for greater simplicity, reliability and transparency makes
this the best course of action. In the future, ING Bank will build on its global presence and
international network and capitalise on its leadership position in gathering savings, multi-channel
distribution, simple propositions and marketing. ING Insurance has a strong position as a global
provider of life insurance and retirement services and is very well-positioned to capitalise on
socio-economic trends.
We will focus on earning our customers’ trust through transparent products, value for money and
superior service. This reflects our universal customer ideal: saving and investing for the future
should be easier.
OUR STAKEHOLDERS
ING conducts business on the basis of clearly defined business principles. In all our activities, we
carefully weigh the interests of our various stakeholders: customers, employees, business relations
and suppliers, society at large and shareholders. ING strives to be a good corporate citizen.
OUR CORPORATE RESPONSIBILITY
ING wants to build its future on sustainable profit based on sound business ethics and respect
for its stakeholders and be a good corporate citizen. For only by acting with professionalism and
integrity, will we be able to maintain our stakeholders’ trust and preserve our reputation. Our
Business Principles prescribe the corporate values we pursue and the responsibilities we have
towards society and the environment: we act with integrity, we are open and clear, we respect
each other and we are socially and environmentally responsible.
WWW.ING.COM
COMPOSITION OF THE BOARDS*
on 1 January 2010
EXECUTIVE BOARD
Jan H.M. Hommen (66), CEO and chairman
Patrick G. Flynn (49), CFO
Koos (J.) V. Timmermans (49), CRO
SUPERVISORY BOARD
Peter A.F.W. Elverding (61), chairman
Jeroen van der Veer (62), vice-chairman
Tineke (J.) P. Bahlmann (59)
Henk W. Breukink (60)
Claus Dieter Hoffmann (67)
Piet Hoogendoorn (1) (64)
Piet C. Klaver (2) (64)
Godfried J.A. van der Lugt (69)
Harish Manwani (1) (56)
Aman Mehta (63)
Joan E. Spero (65)
Jackson P. Tai (59)
Karel Vuursteen (1) (68)
Lodewijk J. de Waal (59)
(1) Retirement as of 27 April 2010.
(2) Nominated for reappointment as of 27 April 2010.
BANKING
INSURANCE
1.1 Who we are
ING Group Annual Report 2009
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