ING Direct 2007 Annual Report Download - page 5

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We want to deliver our financial products and services in the way our customers want them delivered:
with exemplary service, maximum convenience and at competitive prices. This is reflected in our mission
statement: to set the standard in helping our customers manage their financial future.
• Operates the insurance and asset management activities in Europe. Main
insurance activities are in the Netherlands, Belgium, Spain, Greece and
Central Europe. Here we offer life insurance with a particular focus on
pensions. In the Netherlands and Belgium we also offer non-life insurance.
• Provides insurance, investment, retirement and asset management
products and services in the region. In the United States, ING is a top-10
provider of retirement services, based on sales. In Canada, we are the
leading property and casualty insurer, based on gross premiums. We are
also a leading pension and life insurance company in a number of Latin
American countries, including Argentina, Mexico, Chile, Peru and Brazil.
• Conducts life insurance and asset/wealth management activities in the
region. We are well-established in Australia, Hong Kong, Japan, Malaysia,
New Zealand, South Korea and Taiwan. Our activities in China, India and
Thailand are key future growth engines.
• Conducts global wholesale banking operations. The primary focus is on
the Netherlands and Belgium, where we offer a full range of products
to companies and other institutions. Elsewhere we take a more selective
approach with regard to our clients and products. Wholesale Banking
also manages ING Real Estate, the world’s largest real estate investment
manager based on the value of its assets under management.
• Offers retail banking services in the mature markets of the Netherlands
and Belgium, and in the growth markets of Poland, Romania, Turkey,
India and China. Private banking is offered in the Netherlands, Belgium,
Luxembourg, Switzerland and various countries in Asia, Latin America
and Central and Eastern Europe.
• Operates direct retail banking activities for customers in Australia, Canada,
France, Germany and Austria, Italy, Spain, the United Kingdom and the
United States. The main products offered are savings accounts and
mortgages, and increasingly also mutual funds and payment accounts.
19%
Underlying profit
before tax
contribution to Group
22%
6%
25%
22%
6%
3
ING Group Annual Review 2007