HR Block 2006 Annual Report Download - page 21

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Option One. Winning
with superior service
and cost efficiency.
NANCY MATTHEWS
Option One Mortgage customer
Pittsburgh, Pennsylvania
Helping people stay in their homes is a top priority for
Option One’s Mortgage Servicing group. Nancy
Matthews worked with a team of Option One customer
service associates to develop an affordable payment
schedule when her financial situation began to tighten.
Providing superior service has been a guiding principle at Option One Mortgage since the
firm was founded. As a customer-focused non-prime mortgage lender, the company is
dedicated to serving the needs of and delivering value to independent mortgage brokers
as well as larger accounts.
Sometimes service means quickly returning a phone call; other times, it’s a comprehensive,
“high-touch” consultation with a broker as a trusted and knowledgeable advisor. Either
way, Option One associates have always been committed to achieving service excellence.
19
MORTGAGE SERVICING PORTFOLIO
(YEAR-END BALANCE IN BILLIONS)
$23.8
$31.3
$45.3
$68.0
$73.4
2002 2003 2004 2005 2006