Frontier Airlines 2011 Annual Report Download - page 177
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15 - SELLER REPRESENTATIVE SERVICES
The Seller will [] to the Buyer the services described in this Clause 15, at the Buyer’s main base or at other locations to be mutually
agreed.
15.1 Customer Support Representative(s)
15.1.1 The Seller will [*] to the Buyer the services of Seller customer support representative(s), as defined in Appendix A to this Clause
15 (each a “Seller Representative”), at the Buyer’s main base or such other locations as the parties may agree.
15.1.2 In providing the services as described herein, any Seller Representatives, or any Seller employee(s) providing services to the Buyer
hereunder, are deemed to be acting in an advisory capacity only and at no time will they be deemed to be acting as Buyer’s
employees, contractors or agents, either directly or indirectly.
15.1.3 The Seller will provide to the Buyer an annual written accounting of the consumed man-months and any remaining man-month
balance from the [*] defined in Appendix A to this Clause 15. Such accounting will be deemed final and accepted by the Buyer
unless the Seller receives written objection from the Buyer [*] of receipt of such accounting.
15.1.4 In the event of a need for Aircraft On Ground (“AOG”) technical assistance after the end of the assignment referred to in Appendix
A to this Clause 15, the Buyer will have non-exclusive access to:
(i) AIRTAC (Airbus Technical AOG Center);
(ii) The Seller Representative network closest to the Buyer’s main base. A list of contacts of the Seller Representatives closest to
the Buyer’s main base will be provided to the Buyer.
As a matter of reciprocity, the Buyer agrees that Seller Representative(s) may provide services to other airlines during any assignment
with the Buyer.
15.1.5 Should the Buyer request Seller Representative services [*] specified in Appendix A to this Clause 15, the Seller may provide such
additional services subject to terms and conditions to be mutually agreed.
15.1.6 The Seller will cause similar services to be provided by representatives of the Propulsion System Manufacturer and Suppliers,
when necessary and applicable.
15.2 Buyer’s Support
15.2.1 From the date of arrival of the first Seller Representative and for the duration of the assignment, the Buyer will [*] a suitable,
lockable office, conveniently located with respect
* Confidential