Frontier Airlines 2011 Annual Report Download - page 157
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Warranty repairs before any such repairs are started where the estimated cost of such repair is [] The Buyer’s notification will
include sufficient detail regarding the defect, estimated labor hours and material to allow the Seller to ascertain the
reasonableness of the estimate. The Seller agrees to use all reasonable efforts to ensure a prompt response and will not
unreasonably withhold authorization;
(ii) if adequate facilities and qualified personnel are available to the Buyer;
(iii) if repairs are performed in accordance with the Seller’s Technical Data or written instructions; and
(iv) only to the extent specified by the Seller, or, in the absence of such specification, to the extent reasonably necessary to correct
the defect, in accordance with the standards set forth in Clause 12.1.10.
12.1.7.3 Seller’s Rights
The Seller will have the right to require the return of any Warranted Part, or any part removed therefrom, which is claimed to be
defective if, in the judgment of the Seller, the nature of the claimed defect requires technical investigation. Such return will be subject to
the provisions of Clause 12.1.6.2. Furthermore, the Seller will have the right to have a Seller representative present during the
disassembly, inspection and testing of any Warranted Part claimed to be defective, subject to such presence being practical and not
unduly delaying the repair.
12.1.7.4 Inhouse Warranty Claim Substantiation
Claims for Inhouse Warranty credit will be filed within the time period set forth in 12.1.5(ii) and will contain the same information as
that required for Warranty Claims under Clause 12.1.6.5 and in addition will include:
(i) a report of technical findings with respect to the defect,
(ii) for parts required to remedy the defect:
- part numbers,
serial numbers (if applicable),
- parts description,
- quantity of parts,
- unit price of parts,
- related Seller’s or third party’s invoices (if applicable),
- total price of parts,
(iii) detailed number of labor hours,
(iv) Inhouse Warranty Labor Rate,
* Confidential