Ford 2009 Annual Report Download - page 175

Download and view the complete annual report

Please find page 175 of the 2009 Ford annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 176

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176

Ford Motor Company | 2009 Annual Report 173
´Global Overview*
Automotive Brands
Dealers**
and
Markets
11,682 dealers
116 markets
1,376 dealers
30 markets
1,780 dealers
19 markets
2,269 dealers
99 markets
Customer
Assistance 1.800.392.3673
fordvehicles.com
fordowner.com
Click on “contact us”
1.800.521.4140
lincoln.com
lincolnowner.com
Click on “contact us”
1.800.392.3673
mercuryvehicles.com
mercuryowner.com
Click on “contact us”
1.800.458.1552
volvocars.com
[email protected]
Financial Services Customer Services
Operations – Provides a wide
variety of dealer
and customer
financing
products and
services globally
in support of
Ford Motor
Company
vehicle sales
– One of the
world’s largest
automotive
finance
companies,
with managed
receivables of
$95 billion at
year-end 2009
Genuine Parts
and Service
– A total service
experience for
Ford, Lincoln
and Mercury
owners available
only at Ford and
Lincoln Mercury
dealerships —
designed to
deliver customer
satisfaction
and repeat
purchase intent
– Parts engineered
to Ford Motor
Company
specifications
– Technicians
trained and
certified
specifically on
Ford, Lincoln
and Mercury
vehicles
Quick Lane Tire
& Auto Center
Ford Motor
Company’s
all-makes quick
service brand,
successfully
occupies a unique
niche in the
marketplace by
offering customers
“convenience
with confidence.”
Convenience
comes in the form
of all- makes-all-
models service
capabilities,
no-appointment-
necessary service
while you wait,
evening and
weekend hours,
and competitive
prices.
Confidence
comes in the
form of factory-
trained technicians
and quality
Motorcraft parts
Motorcraft Parts
New and
remanufactured
parts
recommended
by Ford Motor
Company and
available in
Ford, Lincoln
and Mercury
franchised
dealerships,
Ford authorized
distributors and
thousands of
major retail and
repair locations
Genuine Ford
Accessories
Wide variety
of customer
accessories
designed to
personalize Ford,
Lincoln and
Mercury vehicles
Extended
Service Business
Providing
comprehensive
vehicle service
contract and
maintenance
programs
Ford Extended
Service Plan
(ESP)
Major customers
include Ford,
Lincoln and
Mercury
vehicle dealers,
commercial
customers and
fleets of Ford
Motor Company
vehicles
Customer
Assistance 1.800.727.7000
fordcredit.com
Order Genuine
Ford parts at:
FordParts.com
Locate Quick
Lane Tire &
Auto Centers at:
Quicklane.com
Order Genuine
Motorcraft
parts at:
FordParts.com
Genuine Ford
Accessories
f
ordaccessories.com
lincolnaccessories.com
mercuryaccessories.com
ESP
1.800.521.4144
ford-esp.com
* As reported in our public filings, Volvo currently is held for sale.
** Because many of these dealerships distribute more than one of our brands from the same sales location, a single dealership may be counted under more
than one brand.
´