Eversource 2002 Annual Report Download - page 5

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Delivering: Value
Dear fellow shareholder, employee, customer, and business partner:
In 2002 Northeast Utilities’employees once again demonstrated a dedication to excellence,
and their efforts provided the stability and reliability you value. 2002 marks milestone
achievements – our financial position is stronger today than at any time in the past 30
years, and our standing in the regional energy market holds strong. Our role in high-
voltage electric transmission continues to distinguish us as an industry leader. Across
both our regulated and competitive businesses, from serving families to municipalities
to major industries, people rely on us to provide the “energy for a changing world.”
2002 was a year of solidly grounded business practices through which we:
oContinued raising our dividend and buying back shares, enhancing the value of
your investment.
oMaintained the strongest credit ratings in decades, increasing the credit position
of NU as our industry’s average credit profile declined.
oDelivered solid profits from all four regulated operating companies, while earning
impressive customer service ratings.
oCompleted the divestiture of nuclear generation, receiving fair treatment from
regulators on the recovery of stranded costs.
oAvoided the billions of dollars of investment losses taken by companies with heavy
merchant generation and overseas investments.
Our Vision:
To become the highest performing regional provider of
energy products and services, strengthening our region’s
security, stability and vitality.
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