Eversource 2002 Annual Report Download - page 12

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10
Efficiency means a lot of things at Northeast Utilities. From efficient, cost-effective operations
supporting our customers, to advancing our “energy efficiency ethic” helping customers
save energy, money and the environment, we know efficiency.
In fact, employee teams are at work throughout NU examining and enhancing the
efficiency of our operations. CL&P implemented a Work Management System that
is standardizing work functions across work centers. Yankee Gas has one of the best
customer response records in the natural gas industry – in 2002, meeting or exceeding
all customer service and satisfaction measures in a new Service Quality Plan, thanks to
more streamlined processes. WMECO employees developed a more efficient way to
recover costs associated with third-party damage to our equipment, such as when a car
strikes a utility pole. And at PSNH’s Merrimack generating station, an employee team
was able to complete a planned outage safely, ahead of schedule, saving some $900,000
in the process.
NU is a leader in advancing efficiency for customers, too. We promote the efficient
use of energy while caring for the environment and promoting economic development.
Hundreds of thousands of customers across Connecticut, western Massachusetts
and New Hampshire have participated in our programs that help large and small
businesses, homeowners and renters, and state and local governments save energy,
money and the environment.
In New York, Select Energy is the U.S. General Services Administration’s electricity
supplier of choice. Their multi-year agreement includes wind power for the Binghamton
Federal Building and the Alexander Pirnie Federal Building in Utica, making them the
first federal facilities in the country to be powered entirely by wind-generated electricity.
From improving lighting in school classrooms to create a better environment for learning
while saving Connecticut towns energy and money, to offering a PRIME program – Process
Reengineering for Increased Manufacturing Efficiency – for commercial customers such as
the Simmons Company mattress makers in WMECO’s area, to our competitive businesses
supporting facilities like the Portsmouth Naval Shipyard in Kittery, Maine, with upgrades
to the energy efficiency of their military facilities, energy efficiency is one of the best
ways we can add value for our customers.