Cincinnati Bell 2003 Annual Report Download - page 12

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10
Satisfying customers as only
an innovative leader can
For the third year in a row, J.D. Power and Associates ranked Cincinnati Bell number one in
customer satisfaction for residential long distance among mainstream users. We have also
been recognized for outstanding local and wireless service. All told, J.D. Power has awarded
Cincinnati Bell six highest rankings in various studies of customer satisfaction in the past
three years—a testament to our customer focus and the commitment to service excellence
that Cincinnati Bell employees bring to the job every day.
#1 in Residential Long Distance Customer Satisfaction—Mainstream Users, Three Years in a Row, #1 in Local Residential Telephone
Customer Satisfaction, Two Years in a Row. Highest Overall Satisfaction Among Wireless Telephone Users in Cincinnati.
J.D. Power and Associates 2001-2003 Residential Long Distance Customer Satisfaction StudiesSM.2003 study conducted among 8,560 residential long distance users. Mainstream is
defined as an average of less than $30 spent on long distance calls each month. J.D. Power and Associates 2001-2002 Residential Local Telephone Customer Satisfaction StudiesSM.
Study conducted among 11,422 residential users of local telephone services. J.D. Power and Associates 2002 Wireless Customer Satisfaction StudySM.Study based on responses from
17,659 wireless telephone subscribers in 27 of the top U.S. markets. The Cincinnati market covers: Boone, Campbell, and Kenton counties in Kentucky; Clermont, Dearborn, Hamilton
and Warren counties in Ohio. www.jdpower.com