Cathay Pacific 2015 Annual Report Download - page 8

Cathay Pacific Airways Limited
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• Cathay Pacific service teams and individual staff
members won honours at the Inflight Sales Person of
the Year Awards and the Customer Service Excellence
Awards organised by the Hong Kong Association for
Customer Service Excellence.
• In 2015, Dragonair was named World’s Best Regional
Airline (for the fourth time) and Best Regional Airline in
Asia at the Skytrax World Airline Awards and was named
Best Regional Airline in the TTG Travel Awards for the
sixth consecutive year.
Hub development
• In 2016, Cathay Pacific celebrates its 70th anniversary as
the home carrier of Hong Kong. We remain deeply
committed to the long-term development of Hong Kong
International Airport as a premier international hub for
passenger and cargo traffic.
• Congestion at Hong Kong International Airport and air
traffic control constraints in the Greater China area
adversely affected our operations.
• We fully support the construction of the third runway at
Hong Kong International Airport. We believe the
construction of the third runway is critical to addressing
the airport’s shortage of capacity, and to maintaining
Hong Kong’s long-term competitiveness as a premier
aviation hub.
• The development of our networks is a priority. But we
manage capacity in line with passenger and cargo
demand. In 2015, we cancelled flights for commercial
and operational reasons, without affecting the integrity
of our networks.
• The passenger capacity of Cathay Pacific and Dragonair
increased by 5.9% in 2015 compared to 2014. This
reflected the introduction of new routes and increased
frequencies on some other routes. Cathay Pacific’s
passenger capacity increased by 6.1%. Dragonair’s
passenger capacity increased by 4.8%.
• In 2015, Cathay Pacific introduced passenger services
to Zurich (in March), Boston (in May) and Düsseldorf (in
September). We will introduce four-times-weekly
passenger services to Madrid in June 2016 and to
London’s Gatwick airport in September 2016.
• We stopped flying to Moscow in June 2015. We stopped
flying to Doha in February 2016, but continue to offer a
codeshare service with Qatar Airways on this route.
• The Cathay Pacific service to San Francisco was
increased from 14 to 17 flights a week in June 2015. The
service to Chicago was reduced from 10 flights a week
to daily in March 2015. To meet summer demand, the
Toronto service was temporarily increased from 10 to 13
flights per week in July and August 2015.
• We increased Cathay Pacific’s capacity by using Boeing
777-300ER aircraft to fly to Rome in June 2015 and for
selected flights to Sydney in October 2015.
• We increased the frequency of the Adelaide service
from four to five flights a week from December 2015 to
March 2016.
• We increased the frequency of the Auckland service
from one to two flights a day from December 2014 to
March 2015. We increased capacity by using Boeing
777-300ER aircraft on one of the flights from December
2015 to February 2016.
• In 2015, Cathay Pacific increased its Jakarta service
from 21 to 26 flights a week in January, its Bangkok
service from 59 to 63 flights per week in March, its Manila
service from 47 to 49 flights a week in March and its
Ho Chi Minh City service from 16 to 18 flights a week
in November.
• We reduced capacity on the Bangkok route from August
to October 2015. Demand fell due to safety concerns.
The full schedule was restored in November 2015.
• We reduced capacity on the Seoul route in March 2015
and again in June 2015. Demand fell due to the incidence
of middle east respiratory syndrome in Korea. The full
schedule was restored in September 2015.
• We increased the frequencies of our direct flights to
Colombo from four flights a week to daily in
October 2015.
• The service to Riyadh was reduced from five to four
flights a week in October 2015.
• In 2015, Dragonair introduced a daily service to Haneda
in Tokyo in March and a twice-weekly service to
Hiroshima in August.
2015 in Review