Cathay Pacific 2015 Annual Report Download - page 11

Annual Report 2015
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• Self-service bag drop and kiosk bag tagging facilities
were introduced in some airports on a trial basis in early
2016 and will be rolled out in Hong Kong in April 2016.
• We are developing a new system to replace the current
Cathay Pacific cargo booking system. It is expected to
be introduced in the second half of 2016.
• We introduced a new system for dealing with feedback
and complaints from passengers.
Partnerships
• Cathay Pacific Chief Executive, Ivan Chu, became
Chairman of the oneworld Governing Board in
June 2015.
• In March 2015, Cathay Pacific and Qatar Airways
extended their codeshare arrangements so as to include
Qatar Airways flights between Doha and Muscat.
• In March 2015, Cathay Pacific and Dragonair ended their
codeshare arrangements with Air Seychelles and Royal
Brunei Airlines. We still have interline arrangements with
these airlines.
• In June 2015, Cathay Pacific and Bangkok Airways
entered into partnership arrangements in relation to their
frequent flyer programmes.
• In July 2015, Cathay Pacific and Dragonair entered into
interline arrangements with Eurowings, Germanwings
and ACP Rail International.
• In August 2015, Cathay Pacific and Air New Zealand
received reauthorisation for their strategic agreement on
the Auckland Hong Kong route until 31st October 2019.
• Cathay Pacific discontinued its daily service to Doha in
February 2016. It continues to offer a codeshare service
with Qatar Airways on this route. The Qatar Airways code
will remain on some Cathay Pacific routes to Australia,
Japan, Korea and New Zealand.
• In November 2015, Cathay Pacific and American Airlines
expanded their codeshare arrangements so as to
include American Airlines flights between Los Angeles
and Mexico City.
• In December 2015, Cathay Pacific and Dragonair entered
into interline arrangements with Vueling Airlines.
• In January 2015, Dragonair entered into codeshare
arrangements with Shenzhen Airlines in relation to
Shenzhen Airlines flights between Hong Kong
and Jinjiang.
Environment
• Cathay Pacific is involved in the Global Market-Based
Measure Technical Task Force, under the auspices of the
International Civil Aviation Organization. This task force
is leading the industry’s work to develop airlines’
commitment to carbon neutral growth by 2020 and in
developing proposals for a fair and equitable global
agreement on emissions.
• Cathay Pacific engages with groups (the IATA
Environment Committee, the Airlines Advisory Group on
Global Market-Based Measures, the Sustainable Aviation
Fuel Users Group and the Association of Asia Pacific
Airlines) involved in shaping climate change and aviation
policy. The aim is to increase awareness of climate
change and to develop appropriate solutions for the
aviation industry.
• In compliance with the European Union’s Emissions
Trading Scheme (EU ETS), our 2015 emissions data from
intra-EU flights were reported on by an external auditor in
January 2016 and our emissions report was submitted to
the UK Environment Agency in February 2016. Cathay
Pacific’s greenhouse gas (GHG) emissions data for 2015
were reported by an external auditor.
• We purchased carbon credits certified to the Gold
Standard from renewable energy projects in Mainland
China and Taiwan for Cathay Pacific’s “FLY greener”
carbon offset programme. This programme allows
passengers to offset the environmental impact of
their travel.
• Since 2015, unopened food items from inbound Cathay
Pacific flights to Hong Kong have been collected by
Feeding Hong Kong, a non-profit organisation which
provides surplus food to Hong Kong charities for
distribution to people in need. More than 116 tonnes of
surplus food have been donated.
2015 in Review