Caterpillar 2015 Annual Report Download - page 26

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26
2015 YEAR IN REVIEW
CUSTOMER SUPPORT
PRODUCTIVITY SOLUTIONS
THAT PROMISE TO WEAR WELL
In the heavy equipment industry, time is money. If worn-out parts suddenly fail, costly shut downs could
be needed until the part is repaired or replaced. Caterpillar employees and Cat® dealers work hard every day
to make sure that doesn’t happen. And now, new digital technology is helping better equip customers and
dealers to avoid failure before it happens. Specifically, the ability to better measure wear rates and manage
replacements could save customers hundreds of hours and millions of dollars. That’s the idea behind the
development of a mobile tool that can collect wear measurement data from a part and sync that data with
the customer’s Cat dealer to receive an instant, reliable analysis.
In 2015, Caterpillar began working together with outside experts
to provide measurement tools for the heavy equipment industry –
tools that make it easier for customers to measure wear in
order to optimize fleets. The goal is to bring customers simple
processes on web-based and mobile platforms that provide
accurate, immediate access to useful, real-time data while still
in the field. And that’s something Caterpillar customers like
Dale Losh, fleet manager for Gradex Inc., don’t take for granted.
“Being able to predict when that one major component is
going to be at the end of its life cycle is pretty important to me
because then I can schedule my maintenance and downtime,”
explained Losh. “In turn, that really affects the bottom line, and
that’s what it’s all about.”
Caterpillar is committed to staying out in front as emerging
technologies revolutionize our industry. We have more oppor-
tunities than ever before to help our customers maintain a
competitive advantage and achieve new levels of equipment
productivity and profitability.
1920s CATERPILLAR’S
Undercarriage story started with the original
CAT® TRACK-TYPE TRACTOR, and it’s still an
integral part of our business today.
Seamless communication and execution is key for any
project to run efficiently and profitably. But, for some, it’s
absolutely vital. As customer Kiewit rebuilds the nearly
50-year-old Turcot Interchange in Montreal, Canada,
Cat® dealer Hewitt using the latest connected work
site technology from Caterpillar is helping them optimize
and supplement over 60 pieces of machinery while
updating the intersection of 145 kilometers of road,
11 kilometers of highway and a railway line – all by 2020
and at the lowest cost per ton and per hour. See how
Hewitt is helping meet complex and unique challenges,
so their customer can focus on the job at hand.
AN INTERCHANGE THAT’S BUILT TO LAST
VIEW HERE