Barclays 2010 Annual Report Download - page 7

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Key performance indicators
Note
a Gross new UK lending of £43 billion includes £7.5 billion arising from the acquisition of Standard Life Bank.
Key performance indicators (KPIs)
Our Group KPIs provide a framework of key financial, strategic and citizenship measures which we monitor to assess
our aggregate performance. These KPIs are updated periodically as our strategy and execution priorities evolve.
KPIs Measures 2010 2009 2008
Capital Core Tier 1 ratio 10.8% 10.0% 5.6%
Adjusted gross leverage 20x 20x 28x
Returns Return on average shareholders’ equity (RoE) 7.2% 6.7% 14.3%
Return on average tangible shareholders’ equity (RoTE) 8.7% 9.0% 21.3%
Profit before tax £6,065m £4,585m £5,136m
Cost: income ratio 64% 57% 63%
Loan loss rate 118bps 156bps 95bps
Dividend 5.5p 2.5p 11.5p
Income growth Total income £31,440m £29,123m £21,199m
Income by geography:
UK & Ireland 40% 45% 57%
Europe region 15% 15% 19%
Americas 25% 22% 0%
Africa 15% 14% 17%
Asia 5% 4% 7%
Citizenship Gross new lending to UK households and businesses £43bna£35bn n/a
Global investment in our communities £55.3m £54.9m £52.2m
Colleagues involved in volunteering, regular giving and
fundraising initiatives 62,000 58,000 57,000
Group Employee Opinion Survey (EOS) – Proud to be Barclays 83% 81% 81%
Percentage of senior managers who are female 24% 24% 25%
A fuller analysis of Group KPIs including definitions and why these KPIs are considered important can be found
on pages 28 to 31.
Barclays PLC Annual Report 2010 www.barclays.com/annualreport10 05
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