Bank of the West 2006 Annual Report Download - page 14

“I am always impressed when a company employee goes out of their way
to provide service; it is indicative of a healthy and dynamic company,
and in this case made me glad my family and I had recently switched
to Bank of the West.”
“I have spent my life in North
Lake Tahoe, CA, where small
town values include courtesy,
respect, and simple kindness –
they have been the benchmark
for continued interaction.
Your financial services officer
Jarelle Buckheit is the type of
employee that allows me to
consider finding more ways to
do business with your bank.”
-Wayne Oelrich
Bank Customer, Truckee, CA
Regardless of technological advances,
banking continues to be a service
with personal relationships at its core.
Whether it’s a customer service
manager in California re-opening the
branch to help a customer with a last
minute transaction or an employee
in New Mexico thwarting a fraud
to prevent an elderly customer from
losing her savings, we practice high-
touch, relationship oriented service.
Friendly service, coupled with know-
ledgeable staff, is the hallmark of
Bank of the West. In fact, our customer
satisfaction scores are consistently
high, and our customer service has
been recognized nationally and
regionally by several independent
research companies.
Whether it’s through one of 679
branch banking locations, banking
online (www.bankofthewest.com) or
by phone, Bank of the West customers
can select from a variety of personal
checking and savings options, debit
and credit cards, mortgage and home
equity credit, consumer loans and
lines of credit, investments, insurance,
trust and retirement accounts.
We help make home ownership a
reality by providing a broad selection
of mortgage loan products. Our Home
Mortgage Consultants work hand in
hand with customers to help them
identify the right loan product based on
their unique situation. To accommodate
growing demand, last fall Bank of
the West opened residential Construction
Lending Offices across the entire foot-
print. Staffed with experts in construction
financing, the bank provides unique
products such as a new single-family
owner-occupied construction loan. Home
Mortgage Consultants and Construction
Lending Officers work together to offer
a one-stop shop approach to consumer
home construction financing.
Our home equity line of credit product,
Equity Choice, provides a financial
solution for homeowners’ unanticipated
needs. For example, Bank of the West’s
commercial relationship team in Crested
Butte, Colorado, recently structured
a sizable loan with a home-owners
association to make improvements to
1 2
From Manteca, CA, to Moorhead, MN (left), friendly, personalized
service is our hallmark customer experience at Bank of the West.
Consumer Relationship
B A N K I N G
-Richard Herbert, Bank Customer, Sebastopol, CA