Aviva 2013 Annual Report Download - page 317

Strategic report Governance IFRS Financial statements Other information
Aviva plc
Annual report and accounts 2013
315
Shareholder services continued
Aviva plc Strategic report
Shareholders who do not require the full Aviva plc Annual
report and accounts can instead request to receive the
Strategic report which, as well as forming part of the full
report (on pages 2 to 66) is produced by the Company as
a stand-alone document including supplementary material.
If you would prefer to receive a hard copy of the Strategic
report instead of the full report, please contact
Computershare. You can view the full Aviva plc Strategic
report online at: www.aviva.com/2013ar
Useful links for shareholders
Online Shareholder Services Centre
www.aviva.com/shareholderservices
Dividend information for ordinary shares
www.aviva.com/dividends
Annual General Meeting information and Electronic Voting
www.aviva.com/agm
www.investorcentre.co.uk/eproxy
Aviva share price
www.aviva.com/shareprice
ADR holders
www.aviva.com/adr
Aviva preference shareholders
www.aviva.com/preferenceshares
Aviva preference share price
www.londonstockexchange.com
Aviva reports information
www.aviva.com/reports
Form 20-F
Aviva is a foreign private issuer in the United States of America
and is subject to certain reporting requirements of the Securities
Exchange Commission (SEC). Aviva files its Form 20-F with the
SEC, copies of which can be found at www.aviva.com/reports.
Contact details
Ordinary and preference shares – Computershare
For any queries regarding your shareholding, or to advise of
changes to your personal details, please contact our Registrar,
Computershare:
By telephone: [phone]
Lines are open from 8.30am to 5pm (UK time),
Monday to Friday (excluding public holidays).
Please call [phone] if calling from outside
the UK.
By email: [email protected]
In writing: Computershare Investor Services PLC
The Pavilions, Bridgwater Road, Bristol BS99 6ZZ
American Depositary Receipts (ADRs) – Citibank
For any queries regarding Aviva ADRs, please contact Citibank
Shareholder Services (Citibank):
By telephone: [phone] (1 877-CITI-ADR), or
[phone] if you are calling from outside the
US. (Lines are open from 8.30am to 6pm, Monday to
Friday US Eastern Standard Time).
By email: [email protected]
In writing: Citibank Shareholder Services,
PO Box 43077, Providence, Rhode Island 02940-3077 USA
Please visit www.citi.com/dr for further information about
Aviva’s ADR programme.
Group Company Secretary
Shareholders may contact the group company secretary
as follows:
By email: [e-mail]
In writing: Kirstine Cooper, Group Company Secretary
St Helen’s, 1 Undershaft, London EC3P 3DQ
By telephone: [phone]
Manage your holdings online
You can view and manage your shareholding online by
visiting www.aviva.com/ecomms. To log in you will require
your 11 digit Shareholder Reference Number (SRN), which
you will find on your proxy or voting card, latest dividend
stationery, or any share certificate issued since 4 July 2011.
Shareholders can also elect to receive electronic
communications by registering their email address online,
or by contacting Computershare directly. Making this
election will save on printing and distribution costs and has
environmental benefits.
Be on your guard – beware of fraudsters!
Please be very wary of any unsolicited telephone calls or
correspondence offering to buy shares at a discount or
offering free financial advice or company reports. Boiler
rooms use increasingly sophisticated means to approach
investors and often leave their victims out of pocket.
The Financial Conduct Authority (FCA) has found most
share fraud victims are experienced investors who lose
an average of £20,000. The FCA has provided tips on
how to protect your savings which you can find at
www.fca.org.uk/consumers/scams.
 Remember: if it sounds too good to be true, it
probably is!
 Keep in mind that firms authorised by the FCA are
unlikely to call you out of the blue with an offer to
buy or sell shares.
 Do not get into conversation, note the name and
firm contacting you and hang up.
For more information please visit the warning to
shareholders page at:
www.aviva.com/shareholderservices.