Aviva 2013 Annual Report Download - page 283

Strategic report Governance IFRS Financial statements Other information
Aviva plc
Annual report and accounts 2013
281
Corporate responsibility key performance indicators continued
Change Met target 2014 target Notes
7%
7%
X
X
100% of employees
Business ethics: All employees are required to complete annual training of the Code except in France where the
requirement is included in employment contracts. While our target remains at 100% it is inevitable that not all
employees will be able to sign the code each year due to maternity leave, sick leave etc.
(8)%
0
X
=
Improve past performance
Customers: Using NPS methodology we calculate the performance of businesses relative to their local market.
Following changes to our overall business structure, the number of markets now ranked within the upper
quartile is 31%. Following changes in our overall business structure there are four 4 fewer businesses surveyed
in 2013 compared to the previous year.
(1)% X Improve past performance
0
=
Offset 100% remaining CO2
emissions at Group level
Absolute CO2e data – CO2e data includes emissions from our buildings, business travel, outsourced data
centres, water and waste to landfill.
Relative CO2e data – The relative comparison uses the 2013 basis for reporting (as above), and the adjusted
relative data for 2012 encompassing structural changes that occurred in 2012.
Our 2010 baseline, which we use to understand our progress on a long term basis is 132,244 CO2e. Our long
term reduction target remains at 20% reduction by 2020, from this restated baseline.
We have restated waste for 2012 due to an error in our China waste figure and to include Solus for the first
time.
Water consumption – We have restated our water consumption for 2012 after an overstatement was found
in the China data.
GFS stands for the Global Financial Services benchmark. This is a tough external benchmark that we use as a
stretch target. In the equivalent regional benchmarks we are consistently performing above the benchmark.
(8)% 3 Reduce relative CO2 emissions
by 5%
(7.5)% 3
(13)% 3 Reduce water use by 4%
0.1% X Reduce waste generated by 4%
1% X 80% or above
1%
Meet/exceed GFS benchmark
(11)%
X
Meet/exceed GFS benchmark People: The data reflected here are from our annual employee survey. The results reflect the wider
organisational change of our business. Our targets are external benchmarks which we are working towards.
(1)% X Meet/exceed GFS benchmark
n/a Meet/exceed GFS benchmark
(12)% X Meet/exceed GFS benchmark
* Engagement index – this question set has changed this year to include an additional question. A relative
comparison to 2012 would result in an engagement score of 58%.
n/a
Increase from previous year Suppliers: The scope of "managed supply" included in the indicator has grown this year from UK only in 2012
to all Aviva businesses that are operating the shared service model (some of which adopted the model in the
second half of 2013). The data is based on a total managed supply population year end 2013 of 269 suppliers.
n/a Increase from previous year
3
3 Increase from previous year Hospitality register: this figure has remained static however, more Aviva businesses are now compliant with this
KPI, and we have removed those businesses we have divested.
(44)% X
Total community investment
at/above previous year
Decrease in community investment: The decrease in total community investment is due to the completion of
our UK Athletics sponsorship, which represented over 33% of our total KPI in 2012. Additionally, this year’s
reporting does not include the US business (sold in 2013) which contributed over 10% to this KPI in 2012.
Increase in employee volunteering and decrease in volunteering hours: The increase in the % of employees
volunteering a consequence of our focus on driving employee participation. The reduction in total volunteering
hours is due to our increased focus on individual skills based volunteering, rather than team events, and also a
significant reduction in overall headcount.
9% 3 Increase the % of employee
participation in volunteering
(27)% X Increase the number of employee
volunteering hours
(6)% 3
(1)% X Increase from previous year