Anthem Blue Cross 2008 Annual Report Download - page 9
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SPECIALIZING IN COMPASSION
WellPoint’s nurse care managers serve as personal
advocates to members in times of need. When an illness
or injury results in a prolonged intensive-care stay, nurse
care managers coordinate with physicians to help design
the best care plan. They work with members’ families
and providers, offering education, motivation and encour-
agement. They also help plan for discharge from the
acute care setting, coordinating with community services
as needed. In addition, they stress disease prevention
by using predictive modeling to identify members at
high risk and suggest custom health solutions.
HEALTH. CARE. VALUE.
When a complex condition
results in a prolonged hospi-
talization, members and their
families have a friend in regis-
tered nurse Maria Garcia of
Columbus, Georgia. As a case
management discharge manager,
she helps to plan and direct
the critical transition from
intensive care to an outpatient
or home setting.
TAKING MEASURE OF HEALTH IMPROVEMENTS
WellPoint’s two health improvement indices are powerful
benchmarks of our performance. Our Member Health
Index tracks how well we manage improving members’
health through activities to increase preventive care,
care management, clinical outcomes and patient safety.
The companion State Health Index monitors public
health indicators in our communities to help us build
and support local programs to improve health care. We
are the first health benefits company to link improving
the health of our members to the compensation of
every associate in the company.