AIG 2005 Annual Report Download - page 20

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18
AIG believes that an open and
constructive dialogue with cus-
tomers is crucial to success. By
building mutually beneficial relationships
with customers, we are better able to
learn about their specific needs and tailor
solutions to best meet them.
For example, in 2005, our Domestic
Brokerage Group responded to customer
feedback by forming three specialized units
dedicated to serving the unique insurance
and risk management needs of the con-
struction, financial services and real estate
sectors. Overseas, American International
Underwriters also launched a new
customer segmentation strategy. These
initiatives reflect an ongoing strategy
of streamlining broker and client access
to the full spectrum of AIG companies’
insurance products and services.
RELATIONSHIPS
We stay close to our customers
and respond quickly
to their changing needs.
Left to right: AIG Retirement Services offers a wide array of products, including variable annuities, fixed annuities and mutual funds. ■The newly opened
AIG Tower in Hong Kong is a powerful affirmation of AIG’s long-standing commitment to the Asian community and marketplace. It occupies the same
location where AIG companies opened operations in the 1930s. ■The DBG Construction Solutions practice meets the specific needs of leading
contractors, developers and others in the industry. ■Claims professionals from faraway locations volunteered to work on the front lines in Hurricane
Katrina’s aftermath to help customers, many in dire need of assistance. ■The AIG Product Development team’s sole responsibility is to work with
member companies to continue developing new coverages that meet emerging customer needs.