WebEx 2002 Annual Report Download - page 6

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We commenced operations under the name Silver Computing, Inc. in February 1995. We changed our name
to Stellar Computing Corporation in June 1997, ActiveTouch Systems, Inc. in December 1997, ActiveTouch,
Inc. in May 1998, and WebEx, Inc. in December 1999. In July 2000, we reincorporated in Delaware under the
name WebEx Communications, Inc. We released interactive communications software built on our technology in
early 1998. We began offering WebEx Meeting Center, our first real-time, interactive, multimedia
communications service, in February 1999 and began selling the service to customers and distribution partners.
We also made available a subset of our service for free at www.webex.com. Since February 1999, our activities
have been focused on continuing to enhance and market our WebEx Meeting Center service, on developing,
enhancing and deploying new services, on expanding our sales and marketing organizations, and on deploying
our global WebEx MediaTone Network. As of December 31, 2002 we provided, and still provide, the following
services: WebEx Meeting Center, WebEx Business Exchange, WebEx Training Center, WebEx Support Center
and WebEx OnStage. In January 2003, we launched a new service, WebEx Enterprise Edition.
We sell our services directly to our customers and indirectly through our distribution partners. We offer our
services on a monthly subscription basis to our customers and on a revenue sharing, discounted or pay-per-use
basis through our distribution partners. Revenue from subscription services consists of monthly usage fees, which
are based upon a fixed number of concurrent ports or a usage-based commitment, and initial set-up fees.
Typically, our contracts are for an initial non-cancelable term ranging from three to twelve months, and then
automatically renew monthly unless terminated by either party.
Our Services and Technology Architecture
We have designed and developed our technology architecture to satisfy the interactive communications
requirements of a broad range of customers. We provide a number of web communications services, which are
delivered through the WebEx MediaTone Network.
WebEx Communication Services
Our web communications services provide a broad range of features that build on the real-time functionality
and capabilities of the WebEx MediaTone Network.
•WebEx Meeting Center. WebEx Meeting Center is a service designed to enable the easy sharing of
documents and applications on the Web and allow business professionals to communicate more
effectively and economically through interactive online meetings. WebEx Meeting Center is a service
that can be easily provisioned with low start-up costs and without the need for the involvement of
information technology professionals. WebEx Meeting Center allows users to give presentations,
demonstrate software, view, annotate, and edit any document electronically and collaboratively, share
applications or a user’s entire desktop, provide support via remote control, take meeting participants on
a Web tour, and includes integrated teleconferencing and video. WebEx Meeting Center Pro includes
the full range of Meeting Center functionality. We also offer Meeting Center Standard, which does not
include some of the features of Meeting Center Pro.
•WebEx Business Exchange. WebEx Business Exchange is a personalized, virtual office space and
directory on the Web designed for sales, marketing, and customer support professionals. With Business
Exchange, users can meet on-line with customers, partners, and potential business associates. WebEx
Business Exchange allows users to schedule and start WebEx meetings, maintain an office calendar,
receive or leave messages, maintain an address book, upload and download files to and from a user’s
virtual folders, chat with other WebEx office users with an instant messenger, and be listed in the
WebEx Business Directory. WebEx Business Exchange is provided to existing WebEx customers,
though it is no longer generally available for sale.
•WebEx Support Center. Formerly known as WebEx OnCall, this service is primarily used by
customer service organizations to provide remote hands-on support for system or software application
problems. WebEx Support Center enables our customers to enhance the effectiveness of traditional
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