Unum 2011 Annual Report Download - page 7
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Unum 2011 Annual Report 5
“Having the ability to create value through operating performance
and capital management is highly valued and sets us apart from
our competitors.”
eventually must charge more for their
products. This, of course, is counter to
our goal of simplifying our products and
lowering the cost to make them more
affordable to all consumers. I hope that
as we move into 2012, interest rates
are able to move to more market-
driven levels and we gradually reduce
the support that is good for some but
very harmful for others.
Regardless of the environment, looking
ahead we believe we have outstanding
opportunities to profitably grow our
business in selected markets. Our broad
product and service offering, consistent
high-quality service and strong financial
platform position us well and continue to
be tremendous assets. The result is that
in 2012 we expect to moderately grow our
business, something we have consistently
done over the last eight years.
As in the past, if we execute our plans well
we will continue to generate excess
capital. Our track record shows that we
have been very effective in returning that
capital to shareholders, and we expect
to continue this in 2012. Having the abil-
ity to create value through operating
performance and capital management
is highly valued and sets us apart from
our competitors.
We have accomplished over the last
several years what we said we would, and
I believe we are in a position to continue
to do so in the years ahead. We have
responded to whatever challenges have
emerged by focusing on our customers
and maintaining the discipline that has
served us so well in the past. I’m confident
that we will continue to respond in this
way because of our people, who are
highly engaged in the business. They
care deeply about serving customers
and doing what is needed to help us
achieve our goals, and they remain our
greatest competitive advantage. I am
forever grateful for what they do for
this company.
Finally, I would like to thank our Board of
Directors and my management team for
the strong leadership they have provided.
As I mentioned, we never shy away from
making tough decisions and this group sets
the right tone for that at the company.
In closing, this past year was another
good one and I believe that we are
well-positioned for the future. We will
continue to take the actions needed to
deliver value for our customers and solid
financial results for our shareholders.
On behalf of all of us at Unum, I’d like to
thank you for your continued support of
our company.
Regards,
Thomas R. Watjen
President and CEO
Outperforming Our Industry
3-Year 5-Year
Unum 19.03% 9.55%
S&P Life & Health Index 14.78% -34.76%
S&P 500 48.59% -1.14%
Total Return Through December 31, 2011