Unum 2010 Annual Report Download - page 9

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7
Positioned to Deliver a
Full Range of Financial
Protection Solutions
What changes have most altered the benefits business?
We all know the business of benefits has shifted a lot in recent
years, and a challenging economic climate has only served to
accelerate and intensify those changes.
Employers who are working to build the best possible benefits
plans for their employees are confronted these days by dilemmas
at every turn. They’re worried about rising costs, they’re anxious
to ensure they offer the range of benefits their employees need
and want, and they’re confused by the possible effects of broad
health care reform on the entire benefits picture.
At the center of this challenging landscape is the move from
a one-size-fits-all approach to benefits to a far more complex
business that offers employees greater choice – and gives them
more responsibility for picking up some of the cost of their coverage.
Employers know competitive benefits are a must-have in
recruiting and retaining a talented workforce, and the workplace
is the primary source for valuable benefits coverage and education.
That means employers are on the front lines of these changes in
the benefits landscape and challenges in controlling costs.
How have those changes defined Unum’s focus?
Employers rely on us more than ever to provide the right
benefits, help them manage costs, and strengthen their
connections with employees.
We’re doing this by offering products and services that
complement each other and provide a more complete approach
to financial protection. Our integrated, simplified approach to
benefits helps make costs more predictable and coverage more
and education capabilities that help ensure employees understand
and appreciate the benefits available to them.
As a result of these investments, we stand apart from other
benefits providers and distributors as a valued source of benefits
expertise and guidance for employers and their employees.
What unique strengths will help Unum grow in the future?
The broad range of Unum’s product and service offerings makes
us a tremendously versatile benefits partner to both employers
and their employees.
From market-leading positions across group and voluntary
coverages to services including FMLA administration and enrollment,
Unum has an unmatched depth in its product and service portfolio.
Our Simply Unum employee benefits platform – an integrated,
simplified approach to benefits – has been extremely successful,
especially in the small business market. We’re expanding the use
of the platform to include new products and to expand benefits
administration capabilities to larger employer groups.
We’re also strengthening our focus on employee education, ease
of enrollment, and building partnerships to create consumer-
friendly benefits experiences across a broad spectrum – even beyond
the benefits we provide.
At our core, Unum is about building strong connections between
employees and their employers through the benefits we provide.
As the industry changes and the needs of our customers evolve,
that unwavering focus is the foundation of our partnerships with
our customers.
Q
A: Kevin McCarthy
President and Chief Executive Officer
Unum US
flexible. And we’ve worked steadily to strengthen the enrollment